On-Site & Remote Installation Specialist

Placements24; Soweto; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Growth opportunities

Bonus potential

Health insurance

Flexible hours

Home office allowance

Job summary

Placements24 is seeking an On-Site & Remote Installation Specialist to guide clients through installing and configuring advanced systems. The role blends remote hands-on assistance with on-site coordination, delivering seamless deployments across regions.

You will troubleshoot, demo configurations, document procedures, and support onboarding while maintaining a current knowledge base for remote installation processes.

Qualifications

• Proven experience in installation, configuration or support with emphasis on remote assistance.
• Strong understanding of hardware and software installation processes.
• Proficiency with remote desktop tools, communication platforms and diagnostic software.
• Excellent troubleshooting and problem-solving in a virtual environment.
• Exceptional communication to guide clients effectively.
• Ability to work autonomously on multiple remote installation projects.
• Technical background or relevant certifications are highly desirable.

Responsibilities

• Provide expert remote guidance for installation and setup of company equipment and software.
• Troubleshoot and resolve technical issues during installation via remote access.
• Conduct virtual walkthroughs and demonstrations of system configuration and operation.
• Document installation procedures, client interactions and resolutions meticulously.
• Collaborate with sales and support teams for smooth client onboarding.
• Develop and maintain up-to-date knowledge base articles for remote installations.
• Escalate complex issues to specialized teams when remote resolution is not feasible.

Skills

Remote installation

Troubleshooting

Remote support

Communication skills

Autonomous work

Education

Technical certifications preferred

Tools

Remote desktop tools

Diagnostic software

Job description

About the Role

Our client is looking for a dedicated On-Site & Remote Installation Specialist to join their technical team, operating fully remotely. This role is crucial for guiding clients through the complex process of installing and configuring our advanced systems, providing both virtual hands-on assistance and remote oversight. You will leverage cutting-edge communication and diagnostic tools to ensure seamless deployments and optimal system performance for clients across various regions. This position offers the flexibility of a remote work environment combined with the satisfaction of directly impacting client success through expert installation support.

Key Responsibilities

• Provide expert remote guidance for the installation and setup of company equipment and software.


• Troubleshoot and resolve technical issues that arise during the installation process via remote access.


• Conduct virtual walkthroughs and demonstrations to ensure clients understand system configuration and operation.


• Document installation procedures, client interactions, and resolutions meticulously.


• Collaborate with sales and support teams to ensure a smooth client onboarding experience.


• Develop and maintain up-to-date knowledge base articles and guides for remote installation processes.


• Escalate complex issues to specialized technical teams when remote resolution is not feasible.

Requirements

• Proven experience in technical installation, configuration, or support roles, with a strong emphasis on remote assistance.


• Excellent understanding of hardware and software installation processes.


• Proficiency with remote desktop tools, communication platforms, and diagnostic software.


• Strong troubleshooting and problem-solving skills applicable in a virtual environment.


• Exceptional communication and interpersonal skills, with the ability to guide clients effectively.


• Ability to work autonomously and manage multiple installation projects simultaneously in a remote setting.


• A technical background or relevant certifications are highly desirable.

Benefits

• Competitive annual salary and potential for project-based bonuses.


• Comprehensive health, dental, and vision insurance plans.


• Generous paid time off and flexible working hours.


• Dedicated allowance for home office setup and internet services.


• Opportunities for professional growth and learning new technologies within a remote-first culture.