Remote Installation Support Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 279,000 - 469,000; Full time

Benefits offered by this job

Remote work incentives

Fully remote position

Career development

Job summary

Placements24 is seeking a highly organized Remote Installation Support Coordinator to manage equipment installations from a remote location. You will coordinate with field teams, customers, and internal stakeholders to troubleshoot issues and guide projects, ensuring timely delivery and quality outcomes.

This fully remote role emphasizes proactive problem-solving, strong communication, and efficient cross-functional collaboration across installation and maintenance projects.

Qualifications

• Proven experience coordinating projects, providing remote technical support, or managing field service operations.
• Strong understanding of remote installation processes and common technical challenges.
• Excellent organization, communication and interpersonal skills; able to multitask in a fast-paced remote environment.
• Proficient with project management software, ticketing systems, and remote collaboration tools.

Responsibilities

• Coordinate and schedule remote support activities for equipment installations across client sites.
• Serve as the primary remote contact for field installation teams, providing technical assistance and guidance.
• Troubleshoot and resolve installation-related issues via phone, email, and video conferencing.
• Maintain detailed project documentation including installation progress, issues logs, and resolutions.
• Communicate effectively with clients and internal departments to ensure smooth progression and satisfaction.
• Identify potential installation challenges and develop mitigation strategies.
• Collaborate with technical support and engineering to address complex issues.

Skills

Project coordination

Technical support

Field service ops

Remote assistance

Installation processes

Organizational skills

Communication

Multitasking

PM software

Ticketing systems

Remote collaboration

Self-motivated

Job description

About the Role

Our client is seeking a highly organized and technically savvy Remote Installation Support Coordinator to manage and facilitate equipment installations from a remote location. This position is crucial for ensuring seamless project execution by coordinating with field teams, customers, and internal stakeholders to troubleshoot issues and provide timely guidance. Operating fully remotely, you will be the central point of contact for installation projects, leveraging your communication and problem-solving skills to overcome logistical and technical hurdles. This is an excellent opportunity for an individual passionate about efficient project delivery and technical coordination within the Installation & Maintenance sector, who thrives in a virtual, collaborative environment.

Key Responsibilities

• Coordinate and schedule remote support activities for equipment installations across various client sites.
• Serve as the primary remote contact for field installation teams, providing technical assistance and guidance as needed.
• Troubleshoot and resolve installation-related issues via phone, email, and video conferencing.
• Maintain detailed project documentation, including installation progress, issues logs, and resolution tracking.
• Communicate effectively with clients and internal departments to ensure smooth project progression and client satisfaction.
• Proactively identify potential installation challenges and develop mitigation strategies.
• Collaborate with the technical support and engineering teams to elevate complex issues requiring specialized attention.

Requirements

• Proven experience in project coordination, technical support, or field service operations, with a focus on remote assistance in the Installation & Maintenance field.
• Strong understanding of installation processes and common technical challenges.
• Excellent organizational, communication, and interpersonal skills.
• Ability to multitask and manage competing priorities in a fast-paced remote setting.
• Proficiency with project management software, ticketing systems, and remote collaboration tools.
• Self-motivated, proactive, and able to work independently with minimal supervision.

Benefits

• Competitive salary and remote work incentives.
• Fully remote work position offering significant flexibility.
• Opportunity to manage high-impact installation projects.
• Continuous professional development in project coordination and remote support.
• A collaborative and supportive virtual team culture.