Installation and Configuration Technician

Placements24; Polokwane; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Home office equipment allowance

Remote work flexibility

Job summary

Placements24 is seeking a detail-oriented Installation and Configuration Technician to join its remote operations team. The role focuses on the setup and optimization of systems and software for clients, primarily managed through remote access.

You will install, configure, test, troubleshoot, and document configurations, working independently in a virtual environment. A solid grasp of Windows and Linux, remote management tools, and strong communication are essential.

Qualifications

• Requirements include: experience in technical installation, configuration or support roles.
• Proficiency with Windows and Linux operating systems and common software applications.
• Experience with remote access tools and remote management software.
• Strong analytical and problem-solving abilities and excellent written and verbal communication.

Responsibilities

• Perform remote installation and configuration of software and hardware components according to established procedures.
• Test and validate system configurations post-installation to ensure proper functionality and integration.
• Troubleshoot and resolve technical issues encountered during the installation or configuration process.
• Document all installation steps, configurations, and resolutions in detail within the project management system.
• Provide clear technical guidance and support to clients regarding the setup and initial use of systems.
• Collaborate with internal teams to identify improvements in installation processes and tools.

Skills

Windows

Linux

Remote access tools

Problem solving

Communication skills

Tools

Remote management software

Job description

About the Role

Our client is seeking a detail-oriented Installation and Configuration Technician to join their remote operations team. This role focuses on the setup and optimization of systems and software for clients, primarily managed through remote access. You will be responsible for ensuring that all installations meet technical standards and client requirements, troubleshooting any configuration issues that arise. The ideal candidate has a solid understanding of technical setups, excellent problem-solving skills, and the ability to work independently within a virtual environment. This is a fantastic opportunity to contribute to our client's success by ensuring seamless system deployments for a diverse clientele, all from the comfort of your home office.

Key Responsibilities

• Perform remote installation and configuration of software and hardware components according to established procedures.
• Test and validate system configurations post-installation to ensure proper functionality and integration.
• Troubleshoot and resolve technical issues encountered during the installation or configuration process.
• Document all installation steps, configurations, and resolutions in detail within the project management system.
• Provide clear technical guidance and support to clients regarding the setup and initial use of systems.
• Collaborate with internal teams to identify improvements in installation processes and tools.

Requirements

• Previous experience in a technical installation, configuration, or support role.
• Proficiency with operating systems (Windows, Linux) and common software applications.
• Experience with remote access tools and remote management software.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills for effective client and team interaction.
• Must possess a reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Allowance for home office equipment and internet services.
• Opportunities for training and certification in relevant technologies.
• A flexible and supportive remote work environment focused on professional growth.