Office Administrator / Customer Service

Ultra Pharmaceutical And Medical Placements; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Ultra Pharmaceutical And Medical Placements in Midrand seeks an experienced Office Administrator / Customer Service Clerk for the Radiopharmacy division. You will handle invoicing, order processing, quotes, and coordinate deliveries while supporting stock management and inter-branch transfers.

The ideal candidate has 2+ years in Medical Manufacturing or Laboratory environments, strong MS Office skills, and clear communication abilities to interact with colleagues and customers nationwide.

Qualifications

• Minimum 2 years in Medical Manufacturing or Laboratory environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good verbal communication skills required for interaction with colleagues and customers.
• Good written communication skills for emails, reports and procedures.

Responsibilities

• Order processing and invoicing to ensure timely delivery.
• Generating of quotes for Pharmacy, Nuclear and radiotherapy clients; process pro forma invoices.
• Resolve customer queries and coordinate deliveries with drivers.
• Lease with clients on production failures and assist with stock management and inter-branch transfers.
• General administration tasks as required by the position and other departments.

Skills

MS Office proficiency

Verbal communication

Written communication

Conflict resolution

Education

Grade 12

Post-graduate studies in medical / laboratory or radiopharmaceuticals (advantage)

Job description

Leading medical and laboratory supplier based in Midrand requires an experienced Office Administrator / Customer Service Clerk. Individuals who apply must have experience in a similar role within the medical or laboratory industry.

The position is responsible for the general office administration function of the Radiopharmacy division and also nationally, including but not limited to the correct and timeous pro-forma invoicing, logistics and dispatch of Radiopharmacy and Nuclear related products.

Individuals who apply must have experience in a similar role within the medical or laboratory industry.

Order processing and invoicing

• Capturing and invoicing of Cape Town orders
• Capturing and processing FDG’s
• Monitoring ADSL ordering
• Invoicing of additional LTE invoices to practices
• Ensuring that customer orders are available on time taking into consideration the preparation time, calibration time and delivery time.

Generating of quotes

• Creating quotes for Pharmacy, Nuclear and radiotherapy.
• Create and process pro forma.

Customer Queries

• Resolve customer queries.
• Co-ordinate deliveries with drivers.1.
• Order processing and invoicing
• Capturing and invoicing of Cape Town orders.
• Capturing and processing FDG’s.
• Monitoring ADSL ordering.
• Invoicing of additional LTE invoices to practices
• Ensuring that customer orders are available on time taking into consideration the preparation time, calibration time and delivery time.

Generating of quotes

• Creating quotes for Pharmacy, Nuclear and radiotherapy
• Create and process pro forma.

Customer Queries

• Resolve customer queries.
• Co-ordinate deliveries with drivers.

Lease with clients on any production failures

• Assist with pharmacy stock
• Manage inter branch transfers
• Manage SCT transfers between lab and pharmacies
• Monitor min/max levels of stock

Administration

• General ad hoc administration tasks as and when required by the position and other departments.

Qualifications

• A Grade 12 certificate is a minimum requirement.
• Advanced relevant post-graduate studies or qualifications in medical / laboratory or a radio-pharmaceuticals field, will be an advantage.

Experience required

• Minimum of 2 years experience working in a Medical Manufacturing environment/Laboratory or relevant industry;
• Computer literacy in Microsoft Office (Excel, Word, PowerPoint) is required.
• Good verbal communication skills required for interaction with colleagues as well as customers;
• Good written communication skills in order to prepare Emails, Reports and procedures.
• Good conflict handling ability