NS259569 Outpatient Receptionist

NHS Ayrshire & Arran; Aberdeen; Sur place; ZAR 459 000 - 503 000; Temps partiel

Résumé du poste

NHS Grampian in Aberdeen is seeking an Outpatient Receptionist (Band 2) to provide frontline admin support across Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital. This relief post is 20 hours per week with shifts as listed.

You will handle patient telephone enquiries, process GP referrals, prepare clinic lists and paperwork, and assist booking appointments from waiting lists while delivering courteous, patient-focused service.

Qualifications

• Deal with patient telephone inquiries and provide courteous service.
• Process GP referrals and prepare clinic lists.
• Book appointments from outpatient waiting lists and perform general admin duties.

Responsabilités

• Deal with telephone enquiries from patients.
• Process GP referrals and prepare clinic lists and paperwork.
• Assist clinic coordinators with booking appointments from waiting lists.
• Perform other general administrative duties as required.

Connaissances

Telephone enquiries

Customer service

IT skills

Administrative support

Multitasking

Outils

Microsoft Office

Description du poste

Outpatient Administration Advert

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have 1 x Band 2 Outpatient Receptionist post available as follows:

Post 2 - Monday & Tuesday 13:00-17:00, Wednesday - Friday 12:30-16:30 - 20hrs

Please note that this is a relief post with no fixed desk, you will be moving to many areas providing coverage where needed.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Sponsorship: Please note that sponsorship cannot be offered for this post.

Interviews are scheduled for Tuesday 20th October 2026

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.