NS258482 Outpatient Clinic Receptionist

NHS Ayrshire & Arran; Aberdeen; On-site; ZAR 437,000 - 525,000; Part time

Job summary

NHS Grampian invites applications for a Band 2 Outpatient Receptionist role based at Aberdeen sites. This 20-hour-per-week post runs Monday to Friday 13:00–17:00 and offers essential front-desk support to the Outpatients Department.

You will handle patient telephone enquiries, process GP referrals, prepare clinic lists and paperwork, and assist booking appointments from waiting lists, all while delivering friendly, efficient service in a busy clinic environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as part of a team and under pressure.

Responsibilities

• Provide administrative support to the Outpatients Department.
• Handle telephone enquiries from patients.
• Process GP referrals and prepare clinic lists and paperwork.
• Assist clinic coordinators with booking appointments from outpatient waiting lists and other admin duties.

Skills

Customer service

Telephone manners

IT skills

Job description

Outpatient Administration

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

We have a Band 2 Outpatient Receptionist post available as follows:

Monday to Friday 13:00 to 17:00, 20 hours.

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

Sponsorship: Please no

We are unable to offer sponsorship for this role.

Interviews are scheduled for 21st October 2026