NOC Manager: 24/7 Ops Leader for SLA Excellence

Future Africa Consulting (Pty)Ltd; South Africa; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Future Africa Consulting (Pty)Ltd is looking for an experienced NOC Manager to lead the Network Operations Centre activities. This role requires overseeing 24/7 operations, managing SLA performance, and ensuring customer satisfaction.

The ideal candidate should have a Bachelor’s degree and proven experience in managing NOC operations within a Telecommunications or Managed Services environment.

Additionally, strong analytical skills and the ability to work under pressure are essential. Join us to play a key role in delivering operational excellence.

Qualifications

• Proven experience as a NOC Supervisor or NOC Manager.
• Strong understanding of operational support and service delivery processes.
• Ability to work under pressure during major incidents.

Responsibilities

• Oversee 24/7 NOC operations for high levels of service performance.
• Take ownership of SLA and KPI performance.
• Ensure effective coordination between stakeholders and teams.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Leadership

Education

Bachelor's Degree in Telecommunications, Computer Science, or related field

Tools

OSS and CEM Platforms

Job description

Future Africa Consulting (Pty)Ltd is looking for an experienced NOC Manager to lead the Network Operations Centre activities. This role requires overseeing 24/7 operations, managing SLA performance, and ensuring customer satisfaction.

The ideal candidate should have a Bachelor’s degree and proven experience in managing NOC operations within a Telecommunications or Managed Services environment.

Additionally, strong analytical skills and the ability to work under pressure are essential. Join us to play a key role in delivering operational excellence.