Night Auditor

Mama Shelter; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mama Shelter Cape Town is seeking a dedicated Night Auditor to safeguard nightly operations and ensure guests enjoy a cozy, peaceful stay.

You’ll be the guardian of the night, assisting guests, solving issues with calm professionalism, and coordinating with the day team to keep operations running smoothly.

Qualifications

• Ability to stay calm and make right calls in tricky situations.
• Uncompromising integrity and professionalism in all interactions.
• Clear, transparent communication with guests and team members.
• Owns mistakes and learns from them to prevent recurrence.
• Acts with honesty and fairness; maintains confidentiality of guest information.

Responsibilities

• Oversee nightly operations and ensure guest rooms and public areas are in optimal condition.
• Be the primary point of contact for guests during the night, addressing needs promptly.
• Resolve issues calmly and turn challenges into positive guest outcomes.
• Safeguard guests and staff by following safety protocols and conducting routine checks.
• Coordinate with the day team to pass on essential information and updates.
• Manage night audit processes, generate reports, and maintain organized records.
• Solicit guest feedback during the night and provide insights for service improvements.

Skills

Calm under pressure

Integrity

Transparency

Accountability

Confidentiality

Guest service

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Join the lively team at Mama Shelter Cape Town as our Night Auditor! You’ll be the guardian of the night, ensuring everything runs smoothly while our guests enjoy a cozy, peaceful stay. Let’s make the nighttime magical together!

• Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests!
• Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort!
• Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions!
• Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks!
• Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates!
• Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly!
• Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service!

Qualifications

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Additional Information

YOUR LITTLE EXTRAS:

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen.

We’re sure you know the beat:

• 1st verse:We set up a first telephone interview with our HR if your application moves to our rhythm.
• Chorus:After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position)
• Last verse:Mama won’t leave you wondering; you will have an answer from us whatever the outcome.