Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Hoedspruit; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Working at heights training

Medical fitness certificate

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking an on-site Network Hands & Feet Support professional to assist with remote troubleshooting and remediation at customer locations. You will connect consoles, open racks, verify cabling, and coordinate with the Remote Support Team.

Requirements include a Bachelor’s degree or diploma in IT, 2+ years of enterprise network support, knowledge of TCP/IP, VLANs, switches, routers, and firewalls, plus excellent communication skills and

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console as instructed by Remote Support Team.
• Provide physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling).
• Perform visual verification and reporting of LED status, link status, alarms, fan/power status, and cabling condition.
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standards.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic level initial actions as instructed (e.g., connect console, grant remote access).
• Follow runbooks and documented procedures without deviation.

Skills

Hands & Feet Support

Network Troubleshooting

Customer Communication

Documentation & Reporting

Independent Working

Travel Flexibility

English Proficiency

Education

Bachelor's degree or Diploma in Computer Science/IT

Tools

PuTTY

Console Software

MS Teams/Zoom

RJ45 USB Console Adapters

Multimeter

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Job Requirements

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.
  Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• Cat5 cable (Straight 1, Crossover cable 1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• Work at height certificate
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting