Network Operations & Support Associate

Placements24; South Africa; On-site; ZAR 300,000 - 550,000; Full time

Job summary

NTT DATA is seeking an L2 Network Engineer to support, maintain, and troubleshoot our enterprise network infrastructure. You will gain hands-on experience with routers, switches, firewalls, and monitoring tools while working with senior engineers to ensure availability, performance and security.

The role covers LAN/WAN, incident management, and ongoing network improvements in a dynamic IT environment. On-site work and ongoing learning opportunities are provided.

Qualifications

• Education in IT or related technical discipline.
• CCNA or Huawei certifications advantageous.
• 5-10 years IT or network support experience.

Responsibilities

• Monitor network performance and availability.
• Install, configure, and maintain network devices including routers, switches, WLANs and firewalls.
• Perform basic network troubleshooting and resolve connectivity issues.
• Escalate complex incidents to senior engineers when required.
• Support LAN, WLAN, and WAN.
• Respond to network-related incidents within SLAs.
• Document incidents, resolutions, and procedures.

Skills

TCP/IP

DNS

DHCP

VLANs

Subnetting

Routing & Switching

Network Troubleshooting

Windows Server

Windows 11

ITIL

ServiceNow

Education

Information Technology

Computer Science

Information Systems

Computer Engineering

Telecommunications

Network Engineering

Related technical discipline

Tools

Huawei

Fortinet

Network monitoring tools

ServiceNow

Job description

NTT DATA is seeking an L2 Network Engineer to support, maintain, and troubleshoot our enterprise network infrastructure. You will gain hands-on experience with routers, switches, firewalls, and monitoring tools while working with senior engineers to ensure availability, performance and security.

The role covers LAN/WAN, incident management, and ongoing network improvements in a dynamic IT environment. On-site work and ongoing learning opportunities are provided.