Security Control Room Specialist - CCTV & Incident Response

FullServe; Alberton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FullServe is seeking a Security Control Room Operator to monitor CCTV and alarm systems from the control room, coordinating responses to incidents and emergencies. You will maintain accurate incident logs, communicate with security personnel, and support clients with professional, clear documentation.

Required qualifications include a Diploma or PSIRA Grade B, CCTV certificates, and at least 3 years of experience with CCTV/video management systems.

Qualifications

• A Diploma is an advantage.
• PSIRA certification (Grade B) is an advantage.
• CCTV Control Room Certificate/CCTV Monitoring Certificate
• Minimum of 3 years' experience in online Occurrence Book Incident Desk or Online Intelligence, Listener or Signal for Alarm Monitoring and Systems like Cathexis for Video Management Software for CCTV,
• Clear Criminal Record
• Alarm Monitoring Certificate, preferably in Listener (Oryx) or Signal

Responsibilities

• Operate and monitor CCTV cameras and alarm systems continuously.
• Detect suspicious activity, security breaches, safety hazards, and operational irregularities.
• Operate surveillance equipment effectively and report technical faults immediately.
• Retrieve and review CCTV footage when required for investigations.
• Monitor access control systems and authorize entry/exit where applicable.
• Verify visitor, contractor, and employee access requests.
• Identify and report unauthorized access attempts.
• Fleet Monitoring
• Receive, record, and record?
• Dispatch security officers or emergency response teams when required.
• Maintain accurate incident logs and occurrence books.
• Coordinate responses during emergencies such as: Intrusions, Fire alarms, Medical emergencies, Panic alarms, Equipment failures, Security breaches.

Skills

Attention to detail

Communication skills

Multitasking

Teamwork

Problem-solving

Work under pressure

Education

Diploma

PSIRA Grade B

CCTV Control Room Certificate

CCTV Monitoring Certificate

Tools

Cathexis

CiiMS Ops

Listener

Signal

Oryx

GPS tracking

Alarm monitoring software

Microsoft Office

Job description

FullServe is seeking a Security Control Room Operator to monitor CCTV and alarm systems from the control room, coordinating responses to incidents and emergencies. You will maintain accurate incident logs, communicate with security personnel, and support clients with professional, clear documentation.

Required qualifications include a Diploma or PSIRA Grade B, CCTV certificates, and at least 3 years of experience with CCTV/video management systems.