National Command Centre Monitoring & Escalation Specialist

Fidelity Services Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group seeks a National Command Centre Operator to monitor CCTV and security systems across multiple platforms, escalate threats, and coordinate dispatch as needed. The role requires precise reporting, strong attention to detail, and the ability to work under pressure in a fast-paced environment.

You will analyze alerts from platforms like Syntell, DSS, Deep Alert, Listener, and Vumacam Proof360, ensuring accurate handovers and maintaining thorough system notes.

Qualifications

• Grade 12 is compulsory and PSIRA Grade C is required.
• Strong attention to detail with excellent writing skills.
• Experience in a control room or CCTV environment preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor events and escalate or dismiss as per SOPs.
• Analyze alerts across platforms (Syntell, DSS, Deep Alert, Listener, Vumacam).
• Provide comprehensive feedback and proper handovers at shift change.
• Capture activity in the OB book and ensure equipment operates correctly.
• Communicate professionally with customers and escalate issues timely.

Skills

Attention to detail

Excellent writing

Team player

Independent worker

Call centre knowledge

Monitoring centre operations

Education

Grade 12

PSIRA Grade C

No criminal records

Tools

Syntell

DSS (Dahua)

Deep Alert

Listener

Vumacam Proof360

Isentry

Job description

Fidelity Services Group seeks a National Command Centre Operator to monitor CCTV and security systems across multiple platforms, escalate threats, and coordinate dispatch as needed. The role requires precise reporting, strong attention to detail, and the ability to work under pressure in a fast-paced environment.

You will analyze alerts from platforms like Syntell, DSS, Deep Alert, Listener, and Vumacam Proof360, ensuring accurate handovers and maintaining thorough system notes.