Automotive Diagnostic Product Support Specialist

Hire Resolve; Somerset West; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A leading automotive diagnostic firm in Somerset West is seeking a Technical Product Support Specialist. The role involves providing exceptional technical support to customers, maintaining technical infrastructure, and engaging in software testing. Candidates should possess a tertiary qualification in a technical field, with 3-4 years of relevant experience in customer support and a motorcycle driver's license. Competitive salary based on experience is offered.

Qualifications

• 3-4 years of customer support experience.
• 3-4 years of ITIL experience.
• 3-4 years in diagnostic analysis of software/hardware failures.
• Proficient in desktop and mobile operating systems.

Responsibilities

• Provide outstanding technical product support to customers.
• Identify customer support trends for product enhancements.
• Assist with fleet maintenance of motorcycles.
• Manage company technical infrastructure.

Skills

Customer Support

Technical Hardware

Problem-Solving

Diagnostic Tools

IT Infrastructure

Software Testing

Communication Skills

Education

Tertiary qualification in a technical field

Tools

Microsoft Office Suite

SAGE

Job description

A leading automotive diagnostic firm in Somerset West is seeking a Technical Product Support Specialist. The role involves providing exceptional technical support to customers, maintaining technical infrastructure, and engaging in software testing. Candidates should possess a tertiary qualification in a technical field, with 3-4 years of relevant experience in customer support and a motorcycle driver's license. Competitive salary based on experience is offered.