Multilingual Authentication Analyst

DigiCert; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Generous holidays and leave options

Family-friendly leave policies

Health and wellness support

Pension, life insurance & income prote

Job summary

DigiCert is seeking an Associate Authentication Analyst (Spanish/English Speaker) to engage with customers and internal stakeholders, perform validation tasks, and analyze data to ensure criteria are met. You will work with various channels and support the DigiCert ONE platform’s validation processes.

The role requires multilingual communication, strong English skills, and a proactive, detail-focused approach. Join a global team delivering secure digital trust and responsive customer service.

Qualifications

• Fluent in Spanish, Dutch, German, Italian, or Portuguese with strong English.
• 1+ year experience in a customer service or similar role.
• Detail-oriented with a strong drive to learn and work independently.

Responsibilities

• Review incoming application forms and submit to DigiCert's technical department.
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify, document and alert managers of customer-call trends.
• Execute DigiCert's validation process according to internal documentation.
• Analyze validation test-data to determine criteria met or root causes of issues.
• Coordinate scheduling of validation testing with affected departments.
• Learn product features and gather customer requirements for management.
• Determine validation objectives and standards with internal managers.
• Create or maintain databases for tracking validation activities and results.
• Process incoming and outgoing mail.
• Tool experience: Microsoft Office and other software applications.

Skills

Spanish language

Dutch language

German language

Italian language

Portuguese language

English proficiency

Customer service experience

Detail orientation

Independent work

Education

Tertiary qualification

Tools

Microsoft Office

Job description

DigiCert is seeking an Associate Authentication Analyst (Spanish/English Speaker) to engage with customers and internal stakeholders, perform validation tasks, and analyze data to ensure criteria are met. You will work with various channels and support the DigiCert ONE platform’s validation processes.

The role requires multilingual communication, strong English skills, and a proactive, detail-focused approach. Join a global team delivering secure digital trust and responsive customer service.