MSP IT Support Engineer – 3rd Line (Multi-Client)

Kontak Recruitment

Cape Town

On-site

ZAR 420,000 - 660,000

Full time

4 days ago

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Job summary

Kontak Recruitment is seeking an IT Support Engineer in Cape Town to join a hands-on team providing multi-client support. You’ll handle desktops, servers, networks, cloud services and security, with opportunities to take ownership and drive improvements.

The role requires 5+ years in IT support with MSP experience, strong Windows and 365 skills, and solid networking knowledge. A valid license and vehicle are preferred. Experience with MSPs and security is essential.

Qualifications

5+ years’ experience in IT support and infrastructure management.
3+ years MSP experience supporting multiple clients against SLAs.
National Diploma in IT or equivalent.
Strong Windows desktop and Windows Server support experience.
Experience with Active Directory, Group Policy, DNS, DHCP, shared folders and permissions.
Experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
Strong networking knowledge: VLANs, routing, switching, wireless networks and firewalls.
Experience with Meraki, Netgear, Ubiquiti UniFi or comparable technologies.
Virtualisation platforms: Hyper-V, VMware, Proxmox.
Backup and recovery tools such as Veeam, including cloud backup storage.
Familiarity with remote monitoring, ticketing and endpoint security tools.
VoIP systems and network printers knowledge.
Video surveillance and access control platforms (HikCentral, Dahua) familiarity.
ITIL Foundation or practical ITIL-aligned support processes.
Valid driver’s licence and reliable own vehicle.
Microsoft certifications, Security+ and cPanel/Linux hosting experience advantageous.

Responsibilities

Provide first-, second-, and third-line support across multiple client environments.
Set up users, configure new computers and resolve hardware, software, connectivity, email and access issues.
Install, configure and maintain desktops, servers, network equipment and virtual infrastructure.
Administer Microsoft 365 users, mailboxes, licences, permissions and email security.
Diagnose and resolve server failures, network outages and other critical incidents.
Assist with network and infrastructure design, changes, installation and commissioning.
Monitor system health, security alerts, storage capacity and backup status.
Perform preventative maintenance, patching, upgrades and scheduled reboots, including after-hours oversight where required.
Check for additional faults, risks or incorrect configurations while working on devices and systems.
Investigate recurring problems and address underlying causes.
Support printers, VoIP, surveillance, access control and hosting services.
Prioritise tickets, keep clients informed and maintain accurate documentation, configuration records and timesheets.
Handle client information securely and follow data protection procedures.