Insurance Claims Handler — Hybrid Work, Training & Growth

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement savings plan

Training & development

Hybrid work

Job summary

Placements24 in East London seeks an Insurance Claims Handler to manage claims processing for its Eastern Cape clients. You will receive, assess, and process claims with a focus on accuracy and policy adherence, while delivering excellent service.

The role combines office collaboration with home-based work in a hybrid setting, requiring strong communication and problem-solving skills to navigate complex claims scenarios.

Qualifications

• Experience as a Claims Handler or in customer service in the insurance industry is preferred.
• Strong understanding of insurance products and claims handling processes.
• Excellent communication, listening, and negotiation skills.
• High level of accuracy and attention to detail in processing information.
• Proficiency with claims management software and standard office applications.
• Hybrid work setting based in East London.

Responsibilities

• Receive, record, and acknowledge new insurance claims promptly.
• Investigate claims by gathering necessary documentation and information from claimants and third parties.
• Assess the validity of claims based on policy coverage and investigation findings.
• Communicate claim status, decisions, and requirements clearly to claimants.
• Process claim payments or rejections in accordance with company procedures and settlement agreements.
• Maintain accurate and up-to-date records of all claims handled in the system.

Skills

Customer service

Communication

Negotiation

Attention to detail

Workload management

Tools

Claims software

MS Office

Job description

Placements24 in East London seeks an Insurance Claims Handler to manage claims processing for its Eastern Cape clients. You will receive, assess, and process claims with a focus on accuracy and policy adherence, while delivering excellent service.

The role combines office collaboration with home-based work in a hybrid setting, requiring strong communication and problem-solving skills to navigate complex claims scenarios.