Motor Claims Service Consultant

Santam; Johannesburg; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Zusammenfassung

Santam is seeking a Motor Abuntex Claims Service Consultant based in Johannesburg (Hill on Empire Office). The role involves processing motor claims and ensuring readiness for assessor appointment, with responsibilities including client and intermediary communication and document verification.

Ideal candidates will have Matric and 2-4 years of claims experience, plus knowledge of Abuntex, BPM, Claims Center and Codeplex. Team collaboration and accurate documentation are essential.

Qualifikationen

• Matric is required or equivalent.
• 2-4 years’ claims experience is preferred.
• Knowledge of Abuntex, BPM, Claims Center and Codeplex is advantageous.

Aufgaben

• Process all allocated motor claims and prepare them for assessor appointment.
• Handle queries from clients, intermediaries and service providers.
• Communicate with clients and intermediaries to obtain outstanding information.
• Check documents for completeness and accuracy to ensure claim assessment readiness.
• Coordinate rental arrangements when required and manage extensions/terminations.

Kenntnisse

Telephonic skills

Policy interpretation

Conflict resolution

Ausbildung

Matric

Tools

Abuntex

BPM

Claims Center

Codeplex

Jobbeschreibung

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Santam’s Motor Claims (Countrywide) has a position available for a Motor Abuntex Claims Service Consultant, that will be based in Johannesburg (Hill on Empire Office).

WHAT WILL YOU DO?

The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready and the appointment of the assessor.
• Contact client or intermediary telephonically for any identified outstanding information and keep them informed.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers and Underwriters, either by telephone or by email
• Create services on Claims Center system for rental
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

QUAILIFICATIONS & EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Telephonic skills
• Ability to handle conflict and negotiate

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Our recruitment process

Onboarding

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKS

Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.