Motor Assessing Manager
Santam Insurance
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Job summary
Santam seeks an Assessor Manager for the Motor Coastal Region within the Claims Department to lead a team of Auto Assessors, drive quality and timeliness in assessments, and strengthen relationships with brokers. The role focuses on managing performance, budgets, and cross-department collaboration in a dynamic insurance environment.
The ideal candidate has a business, finance, or automotive engineering background and at least 5 years in operations management, with a track record in automotive
Qualifications
- Bachelor's degree in business, finance, automotive engineering, or a related field.
- At least 5 years of experience in operations management, preferably in the insurance industry, with a focus on automotive assessments.
- Experience managing a team of assessors or similar professionals, with a focus on automotive assessments.
- Experience in staff management, including performance management and staff development.
- Experience in budget management and resource allocation.
Responsibilities
- Oversee daily operations of the automotive assessment team, meeting targets and ensuring timely delivery.
- Develop staff performance, provide coaching and training to ensure high-quality assessments.
- Ensure assessments meet high standards and comply with company policies.
- Collaborate with other departments to deliver assessments to clients on time and to their satisfaction.
- Manage client and insurance broker relationships, providing regular updates and addressing issues.
- Develop and implement processes to ensure smooth assessment operations.
- Conduct regular audits of assessments to ensure quality and compliance.
- Manage the budget for the assessment department and allocate resources effectively.
- Stay updated with industry regulations to ensure company-wide compliance.
Skills
Education
Job description
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We are seeking a highly motivated and experienced Assessor Manager for Motor Coastal Region in Santam Claims Department to oversee the day-to-day operations of our Automotive Assessment Department.
The successful candidate will be responsible for managing a team of Auto Assessors, ensuring that they are delivering high-quality assessments in a timely and efficient manner, as well as managing the performance and development of staff. Additionally, the Manager will be responsible for managing and developing relationships with insurance brokers.
- Manage and oversee the daily operations of the assessment team, with a focus on automotive assessments, ensuring that targets are met and assessments are delivered in a timely and efficient manner.
- Manage and develop the performance of the assessment team, providing regular feedback, coaching, and training to ensure that staff are delivering high-quality assessments and meeting performance targets.
- Ensure that assessments are completed to a high standard and in accordance with company policies and procedures.
- Work closely with other departments to ensure that assessments are delivered to clients on time and to their satisfaction.
- Manage and develop relationships with clients and insurance brokers, providing regular updates and managing any issues that arise.
- Develop and implement processes and procedures to ensure the smooth running of the assessment process.
- Conduct regular audits of assessments to ensure quality and compliance.
- Manage the budget for the assessment department, ensuring that resources are allocated effectively.
- Stay up to date with industry developments and changes in regulations, and ensure that the company is compliant with all relevant requirements.
- Bachelor's degree in business, finance, automotive engineering, or a related field.
- At least 5 years of experience in operations management, preferably in the insurance industry, with a particular focus on automotive assessments.
- Experience managing a team of assessors or similar professionals, with a particular focus on automotive assessments.
- Experience in staff management, including performance management and staff development.
- Experience in budget management and resource allocation
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, insurance brokers, and colleagues.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Knowledge of insurance industry regulations and requirements.
- Familiarity with automotive engineering principles and terminology.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
This is Freedom!
Our recruitment process
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.
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