Motor Desktop Assessor
Santam
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Job summary
Santam Motor Claims is seeking a Motor Desktop Assessor in Cape Town to determine the quantum and merit of motor claims by conducting investigations, verifying events, negotiating with clients and service providers, and settling claims within delegated thresholds.
You will assess damage from images and reports, make cost-effective repair vs replacement decisions, maintain estimation accuracy, and ensure timely processing.
Qualifications
- Matric / Grade 12 is required.
- Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent qualification.
- VDQGBSA membership is preferred.
- Abuntex / Audatex training is advantageous.
- Minimum 3 years’ experience in motor assessing.
Responsibilities
- Determine the quantum and merit of segmented motor claims by conducting investigations, verifying the event with the loss, negotiating with clients, intermediaries and service providers, and settling claims within delegated thresholds.
- Assess motor damage accurately using images, reports and supporting documentation.
- Make repair versus replace decisions that are technically sound and cost-effective.
- Maintain high estimating accuracy and minimize claim leakage.
- Achieve turnaround times and productivity targets.
- Ensure compliance with company policies, regulations and governance.
- Detect and elevate potential fraud indicators where appropriate.
- Deliver excellent service to customers, brokers and internal stakeholders.
- Contribute to improved claims outcomes through continuous learning and process improvement.
- Support profitability by controlling repair costs while ensuring quality repairs and customer safety.
Skills
Education
Tools
Job description
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A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Cape Town
Determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.
- Assess motor damage accurately using images, reports, and supporting documentation.
- Make repair versus replace decisions that are technically sound and cost-effective.
- Maintain high estimating accuracy and minimize claim leakage.
- Achieve agreed turnaround times and productivity targets.
- Ensure compliance with company policies, regulations, and governance requirements.
- Detect and elevate potential fraud indicators where appropriate.
- Deliver excellent service to customers, brokers, and internal stakeholders.
- Contribute to improved claims outcomes through continuous learning and process improvement.
- Support profitability by controlling repair costs while ensuring quality repairs and customer safety.
- Matric / Grade 12
- Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
- VDQGBSA membership
- Abuntex / Audatex Trained
- 3 years’ experience in motor assessing
- Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.
- Telephonic, negotiation and conflict handling skills
- Basic business ethics and financial principles related to claims
- Time management
- Change management
- Deciding and initiating action
- Client Service Orientation
- Teamwork and support
- Building relationships
- Communication
- Flexibility and adaptability
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
This is Freedom!
Our recruitment process
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.
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