Claims Engagement Coordinator

Santam; Johannesburg; Vor Ort; ZAR 350.000 - 520.000; Vollzeit

Zusammenfassung

Santam is recruiting for a role in the Claims Experience department, based in Hill on Empire, Johannesburg. The role focuses on developing a distinct Claims voice and managing internal communications across channels, including Viva Engage and SharePoint.

You will work with stakeholders to deliver engaging content, develop communication plans, and enhance reach and impact of messages to staff across Santam Claims.

Qualifikationen

• Grade 12
• Bachelor’s degree/diploma in Journalism, Media Studies or Communications
• Minimum of 1-3 years’ experience in internal communication, journalism, publishing/broadcasting, preferably in a corporate or multi-national organisation
• Experience in a short-term insurance or financial institution can be to your advantage

Aufgaben

• Cultivate a distinct Santam Claims voice and build identity with employees, clients, brokers and the Santam business.
• Manage and generate claims communication material and platforms including Viva Engage and SharePoint pages.
• Brief agencies/service providers for production of content and activations across media platforms.
• Write and produce news for Santam Claims publications (online and print) and broadcasts/podcasts.
• Increase reach of internal messages to staff within Santam Claims.
• Measure impact of communication by tracking statistics and channel performance.

Ausbildung

Bachelor’s degree in Journalism, Media Studies or Communications

Grade 12

Tools

Viva Engage

SharePoint

Jobbeschreibung

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This career opportunity is available at Claims Experience department that will be based in Hill on Empire.

WHAT WILL YOU DO?

The purpose of the role is to cultivate a distinct Santam Claims voice that will enable Claims to build a strong identity with its employees, clients, brokers and Santam business.

The role will be responsibility for managing and generating claims communication material and platforms including Viva Engage, SharePoint page and broker/client-specific communication. This role will require someone who is both creative and strategic.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Work closely with the Client Experience Lead to ensure implementation of internal comms strategy and alignment of internal communication across Santam Claims.
• Develop and maintain positive relationships with all internal clients/stakeholders.
• Work closely with the communication specialist and teams across the Santam Business Clusters (and the operating businesses within those clusters) to support the implementation of internal communication activities and ensure alignment of key messaging.
• Proactively conceptualise/develop and deliver communication plans for Claims and internal clients.
• Conceptualise and brief relevant agencies/service providers for production of content and activations for various media platforms and in line with the approved strategy and activity plans.
• Write and produce news for Santam Claims publications (online and printed), broadcasts/podcasts, social media, etc.
• Increase reach of messages and information to staff within Santam Claims.
• Measure impact of communication by maintaining relevant statistics and information relating to the overall performance of the communication channels to improve audience reach.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Bachelor’s degree/diploma in Journalism, Media Studies or Communications
• Minimum of 1-3 years’ experience in internal communication, journalism, publishing/broadcasting, preferably in a corporate or multi-national organisation
• Experience in a short-term insurance or financial institution can be to your advantage

KNOWLEDGE AND SKILLS

• Knowledge and experience of corporate and marketing communications campaigns – employee engagement
• Research – ability to use online and web search engines
• Above-average language skills in English
• Experience in liaising across a broad spectrum of organisational business areas
• Knowledge and experience of communication campaigns – employee engagement
• Above-average written and verbal/oral communication in English
• Ability to function in a team-oriented environment
• Stakeholder management – relationship building/maintenance; partnering with multi-functional teams

PERSONAL ATTRIBUTES

• Problem solving
• Innovation and creativity
• Planning and organizing
• Results driven
• Influencing/gaining commitment

WHO ARE WE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Our recruitment process

Onboarding

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKS

Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.