Junior Knowledge Analyst

Santam Insurance; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Santam is seeking a Junior Knowledge Analyst based in Centurion to provide actionable insights for management decisions and enhance operational effectiveness. The role focuses on developing knowledge assets, analyzing data, and researching innovative indemnification solutions for an improved client experience.

The successful candidate will engage with internal and external partners, document findings, and support strategic initiatives in a dynamic insurance environment.

Qualifications

• Matric; engineering degree preferred.
• 1–2 years of data analysis or knowledge analysis experience.
• Experience with data visualization and stakeholder engagement.

Responsibilities

• Provide best practice functional insights to guide management decisions.
• Develop and deliver knowledge assets and expert advice.
• Research next generation indemnification solutions by scanning technology trends.
• Identify new business opportunities to improve indemnification experience.
• Document findings clearly and obtain business sign-offs.

Skills

Data analysis

Data visualization

Stakeholder engagement

R/Python programming

APIs

Low-code / no-code

Full stack development

Education

B Engineering / BSC Engineering

Tools

Qlik

R

Python

Job description

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Santam’s Claims Business Enablement and Innovation department has a position available for a Junior Knowledge Analyst based in Santam West End Office Park, Centurion.

WHAT WILL YOU DO?

The successful incumbent will be responsible for providing best practice functional expertise and insights to guide, inform and support Santam Management decision-making and strategic focus to be future fit as well as improving Santam’s operational effectiveness and maintaining operational and claims cost. Furthermore, they will develop and deliver customized knowledge assets, intellectual capacity and expert advice as well as research next generation insurance indemnification solutions by scanning the technology and insurance landscape. Moreover, the incumbent will also identify new business opportunities to improve the claims indemnification experience of the client / broker as well as promote an agenda of knowledge-led decision making.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Identifying, developing and creating new innovative claims indemnification solutions that are ready for the 4th Industrial Revolution within the claim’s operational environment.
• Building and Testing Proof of Concepts (POC):
  • Designing concept demonstrators
  • Testing the outcomes
  • Implementing these in business where successful and applicable
• Developing efficient and innovative methodologies and solutions by means of digitization and automation.
• Collecting, analyzing and presenting relevant information and industry trends to enable level 3 and 4 management to make informed decisions.
• Supporting the business by providing information and recommendations to guide strategies, projects and business processes
• Effective documentation of findings, including accurately writing up findings and obtaining business sign-off
• Managing relationships with internal and external business partners.

QUALIFICATIONS AND EXPERIENCE

• Matric;
• B Engineering / BSC Engineering (Industrial / Software / Computer Engineering preferable)
• 1 - 2 years’ relevant experience in the following:
  • Performing data analysis & generating data visualizations.
  • Working as a knowledge analyst (a plus)
  • Relevant industry experience (a plus)
  • Independently managing and engaging relevant stakeholders
  • Low code / no code programming. (Full stack development a plus).
  • Working with APIs (a plus

KNOWLEDGE AND SKILLS

• Solid problem-solving capabilities, intellectual curiosity and effective prioritization
• Creative mind (able to think out of the box)
• Proficient with programming languages used for front end dev & data manipulation. (Full stack development a plus).
• Basic understanding of research techniques, info sources, statistical analysis/techniques.
• Strong analytical & quantitative skills
• Proficiency with MS Office programs
• Experience with data visualisation tools (e.g. Qlik) would be an added asset
• Basic programming capabilities such as R, Python will be an added asset.
• Business acumen: Enterprising & commercial thinking:
  • Keeps aware of corporate markets and the state of competitors, identifies business opportunities, and views issues in terms of costs, profits, markets and added value.
• Proven ability to effectively communicate with stakeholders on analytics solutions and insights
• The ability to function at a strategic level and to communicate at senior management level;
• Performing under pressure: Maintaining a stable performance under pressure

COMPETENCIES

• Deciding and initiating action;
• Client focus;
• Change leadership;
• Teamwork and collaboration;
• Building networks and good relations;
• Performing under pressure;
• Planning & organizing;
• Problem solving;
• Producing creative solutions; and
• Negotiating and getting agreement.

WHO ARE WE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE.
Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Onboarding

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKS

Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.