Merchant Success & Operations Coordinator

Happy Pay; Cape Town; On-site; ZAR 156,000 - 223,000; Full time

Benefits offered by this job

Office in Observatory

Growth opportunities

Fintech environment

Collaborative team culture

Job summary

Happy Pay is growing its merchant success function and seeks a Merchant Support Associate to join our Observatory, Cape Town team. You will own merchant queries, maintain accurate records, and serve as the bridge between merchant and consumer support teams.

The role is office-based, full-time on a six-month fixed-term contract with potential extension based on performance. Salary ranges from R14,000 to R20,000 per month depending on experience.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Calm, customer-first mindset with ability to handle high volume queries.
• Experience with HubSpot or similar CRM is a plus.
• Matric essential; relevant tertiary studies beneficial.
• Experience in customer support, admin, operations, fintech, e-commerce, or retail is beneficial but not required.

Responsibilities

• Own merchant queries in HubSpot — ensure tickets are actioned, tracked, and resolved quickly and professionally.
• Take day-to-day admin off our Merchant Account Managers, including merchant record-keeping, data capture, and routine merchant correspondence.
• Act as the link between the merchant support team and the consumer support team, coordinating issues across both functions.
• Manage merchant invoices and handle invoice queries across BNPL and Happy Ads products, ensuring accurate billing and prompt resolution.
• Support merchant onboarding admin and keep merchant listings and Store Directory details accurate and up to date.
• Assist with merchant reporting and help streamline manual processes within the merchant function.

Skills

Highly organized

Excellent communication

Customer-first mindset

HubSpot CRM

Multitasking

Education

Matric

Tertiary qualification

Tools

HubSpot

Job description

Happy Pay is growing its merchant success function and seeks a Merchant Support Associate to join our Observatory, Cape Town team. You will own merchant queries, maintain accurate records, and serve as the bridge between merchant and consumer support teams.

The role is office-based, full-time on a six-month fixed-term contract with potential extension based on performance. Salary ranges from R14,000 to R20,000 per month depending on experience.