Meeting Services Assistant

Red Rocket South Africa (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Red Rocket South Africa (Pty) Ltd is seeking a Meeting Services Assistant to provide a welcoming environment for employees, clients and visitors. You will maintain meeting rooms and office facilities, support meetings and events, and assist with Barista and office management tasks in a fast-paced environment.

The role emphasizes exceptional customer service, multitasking, and attention to detail to ensure smooth daily operations and a positive experience for all guests.

Qualifications

• Minimum educational qualification: Completed Matric.
• Experience with brewing equipment is advantageous.

Responsibilities

• Welcome clients, visitors and employees in a professional, courteous and friendly manner.
• Deliver consistently high standard of customer service to create a positive visitor experience.
• Respond promptly to service requests and escalate issues to Office management when required.
• Assist with company events as needed.
• Prepare meeting rooms before scheduled meetings, ensuring they are clean, organized and fully equipped.
• Take and deliver beverage and catering orders for meetings.
• Set up catering and refreshments in accordance with meeting requirements.
• Clear meeting rooms after use and reset for the next booking.
• Maintain meeting rooms and boardrooms by cleaning whiteboards, tables and surfaces.
• Report maintenance or cleaning issues when necessary.
• Assist Barista team during busy periods and maintain stock levels of the Honesty Bar.

Skills

Customer service

Multi-tasking

Communication skills

Attention to detail

Professional demeanor

Education

Matric

Job description

To provide a professional service that creates a welcoming environment for employees, clients, visitors and service providers. The meeting services assistant is responsible for ensuring meeting rooms and office facilities are maintained to a high standard, while supporting the smooth running of meetings, events and general office operations. The Meeting Services Assistant will also assist the Barista's and office management team as well as the marketing team as needed.

Responsibilities:

Client and Visitor

• Welcome and assist clients, visitors and employees in a professional, courteous and friendly manner.
• Delivery of consistently high standard of customer service to create a positive visitor experience.
• Respond promptly to service requests and elevate any issues to Office management where required.
• Assist with company events as needed

Meeting Room Support

• Prepare meeting rooms before scheduled meetings, ensuring they are clean, organised and fully equipped.
• Take and deliver beverage and catering orders for meetings.
• Set up catering and refreshments in accordance with meeting requirements.
• Clear meeting rooms after use by collecting crockery, glassware and utensils.
• Ensure meeting rooms are reset and ready for the next booking

Office Facilities

Maintain meeting rooms and boardrooms by:

• Cleaning whiteboards.
• Wiping tables and work surfaces.
• Arranging chairs neatly.
• Emptying waste bins.
• Reporting maintenance or cleaning issues where necessary.
• Remove office refuse and ensure waste is disposed of in designated collection areas daily.

Barista Assistance

• Provide support to the Barista team during busy periods or when additional assistance is required.
• Assist with preparing and serving beverages in accordance with established quality standards.
• Assist with maintaining stock levels of the Honesty Bar

Teamwork and General Support

• Work collaboratively with the Office Management team to ensure continuous delivery service.
• Coordinate work schedules and meal breaks with other office support staff to ensure adequate operational coverage.
• Perform other reasonable hospitality and office support duties as assigned by Office management

Minimum Educational Qualifications:

• Completed Matric
• Hands-on experience with brewing equipment advantageous

Required Skills:

• Serve customers quickly and efficiently
• Strong customer service and communication skills
• Strong ability to multi-task
• Strong attention to detail
• Professional and efficient customer service