Medical Receptionist

Medical Resources Group; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Work-life balance

Professional development opportunities

Job summary

Medical Resources Group in South Africa is seeking a Remote Administrative Support Specialist to join its virtual team. You will coordinate patient scheduling, manage records, and handle inquiries from a home office with a focus on privacy and accuracy.

The role requires experience in healthcare administration, EHR and billing software, and strong communication skills to support telehealth and remote operations across the SA region.

Qualifications

• Minimum experience in healthcare administration or medical secretary roles.
• Proficient with EHR systems and medical billing software.
• Strong understanding of medical terminology and patient confidentiality.

Responsibilities

• Provide administrative support to healthcare professionals and clinical teams.
• Schedule patients and manage reminders using EHR systems.
• Handle patient inquiries via phone, email, and secure messaging.
• Maintain accurate patient records with privacy compliance (POPIA).
• Assist with processing insurance claims and billing inquiries.
• Prepare medical reports and referral letters.

Skills

Organizational skills

Communication skills

Independent work

Empathetic approach

Education

Medical Administration qualification

Healthcare-related diploma

Tools

EHR systems

Medical billing software

Microsoft Office

Virtual collaboration tools

Job description

About the Role

Our client, a prominent healthcare provider, is seeking a dedicated and experienced Remote Administrative Support Specialist to join their virtual operations team. This role is crucial for ensuring the efficient and compassionate delivery of administrative services within the healthcare sector. As a fully remote position, you will contribute to patient care coordination, medical record management, and general administrative tasks from the comfort of your home office. You must possess excellent organizational skills, a high degree of accuracy, and a strong understanding of healthcare terminology and protocols. This role offers the flexibility to work from anywhere in South Africa, supporting administrative functions for services that may be connected to Nelspruit, Mpumalanga . If you are passionate about healthcare administration and thrive in a remote, patient-focused environment, this is the ideal opportunity for you.

Key Responsibilities

• Provide comprehensive administrative support to healthcare professionals and clinical teams.
• Manage patient scheduling, appointment booking, and reminders using electronic health record (EHR) systems.
• Handle patient inquiries via phone, email, and secure messaging platforms with empathy and professionalism.
• Maintain accurate and confidential patient records, ensuring compliance with privacy regulations (e.g., POPIA).
• Assist with the processing of insurance claims, billing inquiries, and payment collections.
• Prepare medical reports, referral letters, and other patient-related documentation.
• Coordinate communication between patients, physicians, specialists, and other healthcare facilities.
• Manage inventory of medical supplies and office stationery for remote operations.
• Support administrative aspects of telehealth appointments and virtual consultations.
• Ensure compliance with all healthcare administration policies and procedures.

Requirements

• Proven experience as an Administrative Support Specialist, Medical Secretary, or in a similar role within the healthcare industry.
• Proficiency with Electronic Health Record (EHR) systems and medical billing software.
• Excellent understanding of medical terminology, healthcare processes, and patient data confidentiality requirements.
• Strong organizational skills and meticulous attention to detail.
• Exceptional written and verbal communication skills, with a professional and empathetic tone.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and virtual collaboration tools.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with reliable high-speed internet access is mandatory.
• Experience supporting healthcare operations in the Nelspruit, Mpumalanga region is advantageous.
• A relevant qualification in Medical Administration or a related healthcare field is preferred.

Benefits

• Competitive annual salary of R.
• Fully remote position offering significant work-life balance and flexibility.
• Opportunity to contribute to a vital healthcare organization.
• Gain specialized experience in remote healthcare administration.
• Supportive and collaborative virtual team environment.
• Professional development and continuous learning opportunities.
• Work with modern technologies and administrative systems in healthcare.