Medical Practice Virtual Assistant - Dermatology

Assist World; South Africa; Remote; ZAR 242,000 - 335,000; Full time

Benefits offered by this job

100% REMOTE

Birthday bonus $50

Testimonial bonus $200

No tracker policy

Job summary

Assist World is seeking a polished Medical Practice Virtual Assistant for a boutique, cash-only dermatology practice in Manhattan. The role is fully remote, handling high-volume inquiries, scheduling, billing, and digital operations to deliver a five-star, HIPAA-compliant patient experience.

The candidate will triage inquiries, schedule in EDVAC EMR, issue superbills, manage patient data and waitlists, and enforce cash-only policies with discretion and professionalism.

Qualifications

• Strict HIPAA/privacy compliance in a remote clinic setting.
• Practical experience with EDVAC or similar EMR systems.
• Excellent verbal and written communication for affluent clients.
• Ability to enforce fee and cancellation policies professionally.
• Highly autonomous with strong organizational skills.

Responsibilities

• Inbound triage and patient onboarding across calls and digital channels.
• EMR scheduling and upfront payment processing per policy.
• Superbill creation and delivery for out-of-network claims.
• Coordinate clinical communications, tests, and prescription requests.
• Maintain waitlists and pipeline to maximize clinic capacity.

Skills

HIPAA compliance

EMR scheduling

Patient service

Boundary enforcement

Independent execution

Tools

EDVAC EMR

Spruce Health

Cloud-based EMR

Job description

We are currently recruiting a polished, high-trustMedical Practice Virtual Assistanton behalf of a boutique, cash-only dermatology practice in Manhattan specializing exclusively in complex nail disorders and aesthetics.

Our client operates an ultra-exclusive clinic model, seeing patients just two days per month. Due to this specialized focus and limited calendar availability, patient demand is exceptionally high. They are seeking a proactive remote partner to manage high-volume inbound inquiries, maintain strict scheduling workflows, handle billing, and oversee digital operations. By taking complete ownership of the administrative engine, you will ensure patients receive a five-star, white-glove experience while keeping daily operations seamless and fully HIPAA-compliant.

Responsibilities

• Inbound Triage & Patient Onboarding:Manage approximately 30 calls and digital touchpoints daily via the Spruce communication app. Articulate the practice’s cash-only fee structure, explain visit formats, and set clear expectations with prospective patients.

• EMR Scheduling & Upfront Payment Processing:Coordinate patient appointments inside the EDVAC EMR. Enforce the practice's advance payment policy (full payment required to secure spots) and manage the strict one-time reschedule workflow to prevent lost clinical time.

• Superbill Creation & Delivery:Generate and issue accurate, itemized superbills with appropriate diagnostic and procedural codes for patients submitting out-of-network claims to private insurance.

• Clinical Administrative Coordination:Organize incoming patient photo submissions, log prescription refill requests for physician review, and maintain a tracking pipeline for laboratory and pathology test results.

• Waitlist & Pipeline Management:Maintain an agile priority cancellation list to ensure clinical calendar slots remain at 100% capacity on active clinic days.

What We Are Looking For

• HIPAA & Compliance Discipline:Strict adherence to patient privacy and security protocols. Experience working within a secure, remote virtual desktop environment is strongly preferred.

• Healthcare EMR & Telephony Experience:Practical background using cloud medical software (EDVAC or comparable EMRs) and modern clinical communication platforms (such as Spruce Health).

• High-End Patient Service:Exceptional verbal and written communication skills with the emotional intelligence and poise required to handle high-demand, affluent clientele.

• Firm Boundary Enforcement:Comfort navigating fee discussions, clarifying out-of-network/cash-only policies, and respectfully enforcing cancellation and rescheduling rules without escalating friction.

• Independent Execution:High autonomy, strong organizational skills, and a reliable track record of managing daily administrative tasks without constant direct supervision.

$1,300 - $1,800 a month

U.S.-based boutique, cash-only dermatology practice | Monday – Friday, 40 hours per week (aligned with Eastern Standard Time / EST business hours).

Why Join Assist World?

• 100% REMOTE
• $50 birthdaybonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM

Important Hiring Note / Eligibility:We are a remote-first team, but due to international payment regulations,we can only hire candidates who can receive payments viaWise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location.

Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.