Sales & Patient Coordinator – Aesthetics Clinic

Assist World; Sudáfrica; A distancia; ZAR 147.000 - 202.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Birthday bonus $50

Testimonial bonus $200

No tracker

Descripción de la vacante

Assist World is seeking a proactive Sales & Patient Coordinator to manage lead follow-up and appointment setting for our aesthetics clinic. You will respond to new inquiries, follow up by phone and other channels, and reactivate previous clients to keep the schedule full.

We value sales drive, clear communication, empathy, and independence. This 30-hour/week remote role offers $800–$1,100 monthly, with potential to move to full-time as the clinic grows, including some Saturday hours.

Formación

• Experience in medical or aesthetics environments is strongly preferred.
• Experience in appointment setting, sales development, lead follow-up, patient coordination, or medical reception is valuable.
• Familiarity with EMR systems is a plus (Pabau).

Responsabilidades

• Respond promptly to new leads from advertising campaigns.
• Follow up with prospective patients via phone and other channels.
• Conduct reactivation campaigns with previous clients.
• Answer incoming calls with a warm, professional first contact.
• Build rapport and guide patients toward booking appointments.
• Manage and maintain the clinic's sales pipeline.
• Keep patient/lead information organized in the EMR system.
• Move inquiries through to scheduled appointments.

Conocimientos

Sales

Communication

Organization

Lead follow-up

Patient coordination

Empathy

Proactivity

Reliability

Herramientas

Pabau EMR

Descripción del empleo

About the Role

Our client is a growing aesthetics clinic looking for a proactive, personable, and sales-focusedSales & Patient Coordinator to take ownership of their lead follow-up and appointment-settingprocess.
The clinic is actively running advertising campaigns and generating new enquiries, while alsolooking to reactivate previous clients. The successful candidate will play a key role in making
sure no potential patient falls through the cracks and that the clinic's schedule remains consistently full.
This is an ideal opportunity for someone with experience in sales, appointment setting,patient coordination, or a medical/aesthetics environment who is confident communicatingwith people and motivated by converting leads into booked appointments.

Key Responsibilities

• Respond promptly to new leads generated through the clinic's advertising campaigns.
• Follow up with prospective patients via phone and other communication channels.
• Conduct reactivation campaigns with previous and existing clients.
• Answer incoming calls and provide a warm, professional first point of contact.
• Build rapport with prospective and existing patients while demonstrating empathy andunderstanding.
• Identify patient needs and confidently guide them toward booking an appointment.
• Manage and maintain the clinic's sales pipeline.
• Follow up consistently with leads who have expressed interest but have not yet booked.
• Keep patient and lead information organised and up to date within the clinic's EMRsystem.
• Ensure interested prospects are moved efficiently from enquiry through to scheduledappointment.
• Help maximise the clinic's appointment calendar and minimise missed opportunities.
• Provide a positive, energetic, and professional experience during every patient interaction.

What We're Looking For

• Sales-driven and hungry to convert leads into appointments.
• Highly organised and capable of managing multiple leads and follow-ups.
• Confident and comfortable speaking with people over the phone.
• Naturally warm, friendly, empathetic, and compassionate.
• An excellent communicator with strong interpersonal skills.
• Proactive rather than someone who needs constant direction.
• Reliable and available during agreed working hours.
• Comfortable working independently and taking ownership of the sales pipeline.
• Motivated by targets, results, and keeping the appointment schedule full.
• Professional and confident when dealing with prospective patients.

Experience

Previous experience in the medical or aesthetics industry is strongly preferred, as familiarity with the patient journey and clinic environment would be highly beneficial.

Experience in any of the following would also be valuable:

• Appointment setting
• Sales development
• Lead generation or lead follow-up
• Patient coordination
• Medical reception
• Aesthetics or cosmetic clinics
• Customer service
• Healthcare administration

Experience with an Electronic Medical Record (EMR) system is a plus. The client currentlyuses Pabau, although specific experience with this system is not essential.

The Ideal Personality

We're looking for someone who is energetic, organised, communicative, and genuinelyenjoys speaking with people.

You should sound enthusiastic when answering the phone, be comfortable taking initiative, andhave the drive to keep following up until a lead either books or clearly opts out.

Someone who is frequently unavailable, poorly organised, or slow to communicate would not bea good fit for this role.

What Success Looks Like

Within the first 60–90 days, you will be expected to take ownership of the clinic's sales pipeline, ensuring that new enquiries and existing client reactivation opportunities are consistentlyfollowed up and converted into appointments.

The ultimate goal is simple:
Keep the clinic's schedule full by making sure every viable lead receives timely,
professional, and persistent follow-up.

$800 - $1,100 a month

• 30 hours per week initially
• Potential to transition into full-time hours as the clinic grows
• The schedule will include Saturday hours
• Remaining hours will be spread across weekdays, with flexibility around the exact schedule
• The successful candidate should be comfortable being available when patients are most likely to respond, including some Saturday availability

Why Join Assist World?

• 100% REMOTE
• $50 birthdaybonus
• $200 testimonialbonus
• NO TRACKER. NO PROBLEM