Marketing Operations Specialist

CrewBloom, Inc; South Africa; Remote; ZAR 600,000 - 1,200,000; Full time

Job summary

CrewBloom, Inc is seeking a hands-on Marketing Operations Lead to own the full outbound engine for our GTM team. You’ll build prospect lists, set up and run multi-channel campaigns across email and LinkedIn, maintain CRM data integrity, manage deliverability, and produce weekly channel reports.

Ideal candidates thrive in fast-moving, early-stage environments where processes are evolving, owning execution, troubleshooting, and day-to-day operation of the outbound engine to drive growth.

Qualifications

• 5+ years in marketing operations supporting a B2B outbound or demand generation team.
• Proven experience running multi-channel outbound across email and LinkedIn.
• Experience managing lead replies and handoffs to sales.
• Working knowledge of email deliverability: SPF, DKIM, DMARC, warm-up, bounce management.
• Experience with list building and data enrichment.
• Advanced spreadsheet skills and data hygiene practices.
• Sharp attention to detail and clear written English.
• Background in US healthcare or staffing outbound (preferred).
• Awareness of CAN-SPAM and TCPA basics for US outreach (preferred).

Responsibilities

• Monitor and manage replies across outbound channels; route next steps.
• Respond to warm leads and book demos; hand qualified leads to sales.
• Run follow-up/re-engagement on stalled leads; manage opt-outs.
• Keep CRM accurate: import/update contacts, activities, notes, stages, deals.
• Build CRM workflows, automations, and integrations with outbound tools.
• Build, launch, and manage multi-step email and LinkedIn campaigns end-to-end.
• Set up nurture flows; coordinate lists and sender usage to avoid overlap.
• Pause and relaunch campaigns based on performance; perform health checks.
• QA sequences, templates, and replies; ensure personalization and compliance.
• Maintain consistent sender identities; monitor live sends.
• Manage sending domains, DNS authentication, warm-up; monitor deliverability.
• Scale sending volume; maintain LinkedIn sender accounts; collaborate with vendors.
• Build targeted prospect lists; deduplicate; apply suppression.
• Enrich contacts with verified emails/phones; prepare calling lists.
• Deliver weekly performance reporting by channel; build CRM dashboards.
• Maintain a live tracker of all campaigns; admin GTM tool licenses.

Skills

Marketing operations

Outbound multi-channel

Lead management

Deliverability knowledge

Data enrichment

List building

Advanced spreadsheet

Attention to detail

Clear written English

Healthcare outbound (US)

Tools

CRM systems

LinkedIn

Email platforms

Job description

This role runs the full outbound operation for a go-to-market team, from building prospect lists to handing qualified leads to sales. The person in this seat owns campaign setup and execution across email and LinkedIn, CRM data integrity, email infrastructure and account health, lead reply management, and weekly reporting.

This is a hands-on, builder-style role suited for someone who thrives in a fast-moving, early-stage environment where processes are still being built. The role reports to the Head of GTM and Revenue Strategy, who sets strategy, while this person owns execution, troubleshooting, and day-to-day operation of the outbound engine.

Key Responsibilities

• Monitor and manage replies across all outbound channels daily; classify by intent and route next steps
• Respond to warm leads using approved templates and book demos; hand qualified leads to sales with full context
• Run follow-up/re-engagement on stalled leads and process opt-outs promptly
• Keep CRM accurate and current: import/update contacts, companies, activities, notes, stages, deals, ownership
• Build and maintain CRM workflows, automations, and integrations with outbound tools; run data hygiene
• Build, launch, and manage multi-step email and LinkedIn campaigns end to end, including sequences, schedules, sending limits, and sender assignment
• Set up and run nurture and re-engagement flows; apply deliverability best practices; coordinate lists/senders to avoid overlap
• Pause, fix, and relaunch campaigns based on performance and health checks
• QA all sequences, templates, and replies against approved copy before launch (personalization, links, subject lines, signatures, compliance footers)
• Maintain consistent sender identities across mailboxes and LinkedIn profiles; spot-check live sends
• Manage sending domains, mailboxes, DNS authentication, and warm-up; monitor bounces, spam complaints, blocklists, inbox placement, and domain reputation
• Scale sending volume based on account health; keep LinkedIn sender accounts healthy and within platform limits; work with vendors to resolve issues
• Build targeted prospect lists using scraping, hiring-signal, and data tools; deduplicate, clean, and apply suppression
• Enrich contacts with verified emails/phone numbers across multiple sources; prepare calling lists for sales; manage data credits
• Deliver weekly performance reporting by channel and funnel stage; build/maintain CRM dashboards; distinguish genuine engagement from automated responses
• Maintain a live tracker of all running campaigns
• Administer accounts, seats, subscriptions, and credits across the GTM tool stack
• Document recurring processes as SOPs; keep naming conventions consistent; support sales with clean data, lead context, and CRM fixes

Qualifications

• 5+ years in marketing operations supporting a B2B outbound or demand generation team
• Proven experience running multi-channel outbound across email and LinkedIn
• Experience managing lead replies and handoffs to sales
• Working knowledge of email deliverability: SPF, DKIM, DMARC, warm-up, bounce management
• Experience with list building and data enrichment
• Advanced spreadsheet skills
• Sharp attention to detail and clear written English
• Background in US healthcare or staffing outbound (preferred)
• Awareness of CAN-SPAM and TCPA basics for US outreach (preferred)

Requirements

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• Peripherals and Workspace:
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.
• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.