Market Operations Lead — Guest Experience

Time Out; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Time Out Market in Cape Town seeks an experienced Market Floor Manager to lead daily operations, uphold brand standards, and drive guest satisfaction. You will coordinate front-of-house and back-of-house teams, ensuring efficient table turnover, safety compliance, and accurate reporting.

The role requires 3+ years in a supervisory capacity within a fast-paced hospitality setting, with strong leadership and communication skills, and a commitment to hospitality excellence.

Qualifications

• 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment.
• Strong knowledge of service standards, health, safety and hygiene compliance.
• Excellent leadership and communication skills with a guest-focused mindset.

Responsibilities

• Lead by example on the floor delivering warm, professional, and efficient service.
• Oversee daily floor operations ensuring smooth communication between bar, kitchen, and service staff.
• Maintain cleanliness, safety, and compliance with health, hygiene, and licensing regulations.
• Monitor guest satisfaction and manage inventory, scheduling, and costing in line with budget.

Skills

Leadership

Guest service

Operational excellence

Communication

Team management

Tools

POS systems

Reservations platforms

Staff scheduling software

Job description

Time Out Market in Cape Town seeks an experienced Market Floor Manager to lead daily operations, uphold brand standards, and drive guest satisfaction. You will coordinate front-of-house and back-of-house teams, ensuring efficient table turnover, safety compliance, and accurate reporting.

The role requires 3+ years in a supervisory capacity within a fast-paced hospitality setting, with strong leadership and communication skills, and a commitment to hospitality excellence.