Floor Manager | Cape Town | Premium Casual Dining

HotelJobs; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

HotelJobs is seeking a dynamic Floor Manager for a flagship premium casual dining venue in Cape Town. Report to the Restaurant General Manager and drive daily floor operations, guest experience, and service standards for the pre-opening period and grand October launch.

The role requires 2-3 years in floor management in high-volume, upmarket settings, with hands-on leadership, excellent communication, and strong POS/cash handling knowledge.

Qualifications

• Minimum 2-3 years of Floor Manager or Assistant Manager experience in a high-volume, upmarket casual or premium restaurant environment.
• Proven leadership and people-management skills with a hands-on approach.
• Strong communication and guest-relations abilities, plus attention to detail.
• Knowledge of POS systems and cash-up procedures.

Responsibilities

• Support pre-opening and lead floor operations during service to ensure seamless experiences.
• Direct daily shift briefings and maintain a visible presence on the floor during peak service.
• Manage guest seating, table flow, and service pacing for consistency and quality.
• Assist with shift scheduling, coaching, and daily opening/closing procedures.

Skills

Floor management

Leadership

Communication

POS systems

Cash handling

Tools

POS software

Job description

Floor Manager | Cape Town | Premium Casual Dining

As an established, fast-expanding Johannesburg hospitality group prepares to open its flagship seafront dining concept in Mouille Point, we are seeking a vibrant, detailed-oriented FLOOR MANAGER to join the core leadership team. Reporting directly to the Restaurant General Manager, you will be the heartbeat of the dining room—ensuring seamless service execution, elevating guest experience, and driving daily floor operations during our September pre-opening prep and October grand launch.

Key Responsibilities

Pre-Opening Support:

• Assist the GM in building, training, and inspiring a polished Front-of-House floor team.
• Participate in SOP implementation, table mapping, and service rehearsals ahead of the launch.

Floor Leadership & Service Operations:

• Lead daily shift briefings and maintain a strong, active presence on the floor during peak service.
• Direct table flow, guest seating, and service pacing to ensure a flawless dining experience.

Guest Relations & Quality Control:

• Actively engage with guests, handle immediate feedback with tact, and foster repeat clientele.
• Ensure the dining room, pass, and service stations meet impeccable standards of presentation and hygiene.

Team Management & Admin:

• Assist with shift scheduling, staff coaching, POS cash ups, and daily opening/closing procedures.

Candidate Profile

• Experience: Minimum 2-3 years of Floor Manager or Assistant Manager experience in a high-volume, upmarket casual or premium restaurant environment.
• Leadership Style: Hands-on, energetic, and visible team player who thrives in a fast-paced environment.
• Skills: Excellent communication, strong floor control, cash-up procedures, and sound knowledge of POS systems.
• Attributes: Sharp eye for detail, passionate about hospitality, and calm under pressure.

Salary package: Market related

Start: September for October opening.