Market Floor Lead: Guest Experience & Operations

Time Out Group Plc; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Time Out Group plc is seeking a Market Floor Manager in Cape Town to lead daily operations across the market floor, ensuring top-tier guest satisfaction and staff performance. The role requires blending operational expertise with strong leadership and a guest-centric mindset to uphold brand standards.

Responsibilities include coordinating floor operations with kitchen and bar teams, managing payroll for hourly staff, enforcing health and safety standards, and driving revenue through excellent

Qualifications

• 3+ years proven supervisory or managerial experience in a high-volume F&B environment.
• Experience in hospitality group or multi-outlet operations preferred.
• Strong knowledge of service standards, health & safety, and food hygiene compliance.
• Proficiency in POS systems, reservations platforms, and staff scheduling software.

Responsibilities

• Lead by example on the floor, ensuring warm, professional, and efficient service.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Uphold and enforce company service standards, brand guidelines, and hospitality culture.
• Oversee daily floor operations and ensure smooth communication between bar, kitchen, and service staff.
• Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
• Maintain cleanliness, safety, and compliance with health, hygiene, and licensing regulations.
• Process the weekly schedule and payroll for hourly staff.
• Assist management as needed in any other task to ensure successful operations.

Skills

Leadership

Guest experience

Operations management

Staff development

Problem solving

Tools

POS systems

Reservations platforms

Staff scheduling software

Job description

Time Out Group plc is seeking a Market Floor Manager in Cape Town to lead daily operations across the market floor, ensuring top-tier guest satisfaction and staff performance. The role requires blending operational expertise with strong leadership and a guest-centric mindset to uphold brand standards.

Responsibilities include coordinating floor operations with kitchen and bar teams, managing payroll for hourly staff, enforcing health and safety standards, and driving revenue through excellent