Market Growth & Client Experience Lead

Nedbank; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Nedbank in Cape Town is seeking a Branch Sales Lead to drive growth, engage clients, and lead a team to deliver outstanding service. You will analyse client profiles, identify cross-sell opportunities, and ensure stores meet service standards consistent with the Nedbank brand.

You will manage risk and operations, supervise staff, and translate business goals into team actions. Strong focus on digital channels and customer experience, with 3–6 years in client-facing retail sales and people

Qualifications

• Minimum 3-6 years in client facing retail sales.
• Minimum 3-6 years in people management.
• Essential Diploma; preferred National Diploma in Finance or Business Management.

Responsibilities

• Identify and achieve sales growth targets and communicate opportunities across store types.
• Analyse client profiles to identify leads for cross-selling and client retention.
• Manage operational activities, risk, and compliance within financial parameters.
• Lead and coach teams to deliver Nedbank service standards and client-focused outcomes.
• Promote digital channels and improve overall client experience.

Skills

Customer service

People management

Sales techniques

Coaching

Education

Diploma

Job description

Nedbank in Cape Town is seeking a Branch Sales Lead to drive growth, engage clients, and lead a team to deliver outstanding service. You will analyse client profiles, identify cross-sell opportunities, and ensure stores meet service standards consistent with the Nedbank brand.

You will manage risk and operations, supervise staff, and translate business goals into team actions. Strong focus on digital channels and customer experience, with 3–6 years in client-facing retail sales and people