Branch Growth Leader — Sales & Service Team

Wesbank; Johannesburg; On-site; ZAR 520,000 - 703,000; Full time

Benefits offered by this job

Leadership opportunities

Ongoing learning and development

Cross-functional collaboration

Influence customer outcomes

Job summary

FNB is seeking a Branch Delivery Sales and Service Team Leader in Johannesburg to lead and coach the branch sales and service team to achieve and exceed targets while upholding compliance and delivering exceptional customer experiences.

Ideal candidates will have 1–3 years in sales/ supervisory roles, a strong leadership track record, and the ability to analyse data for actionable insights. The role offers leadership growth, cross-functional collaboration, and impact on customer outcomes.

Qualifications

• Minimum Grade 12 or NQF 4; preferred NQF5 in Banking/Business.
• 1–3 years in sales and/or supervisory roles.
• Proven leadership in a branch sales/service environment.
• Ability to analyse data and translate insights into actions.

Responsibilities

• Lead and coach branch sales and service team to meet targets.
• Drive sales across product and campaign initiatives.
• Ensure compliance with governance and HR policies.
• Provide regular reporting on service delivery and SLA performance.
• Develop high performing teams and manage talent.

Skills

Leadership

Sales targets

Coaching

Data analysis

Communication

Education

Grade 12 / NQF 4

NQF Level 5 Banking/Business Certificate

Job description

FNB is seeking a Branch Delivery Sales and Service Team Leader in Johannesburg to lead and coach the branch sales and service team to achieve and exceed targets while upholding compliance and delivering exceptional customer experiences.

Ideal candidates will have 1–3 years in sales/ supervisory roles, a strong leadership track record, and the ability to analyse data for actionable insights. The role offers leadership growth, cross-functional collaboration, and impact on customer outcomes.