Manager Trainer

Pedros; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros in South Africa is seeking a Manager Trainer to oversee regional training across allocated stores and to mentor staff in line with our SOPs. The role focuses on coaching, attendance tracking, and driving efficient training programs.

You will lead multi-store training initiatives, influence restaurant leadership to sustain high operational standards, and assist in new store openings with ongoing mentorship and coaching duties.

Qualifications

• Restaurant and fast‑food service experience required (3–5 years).
• Strong communication skills (verbal and written) and reporting ability.
• Excellent organisational and time management; attention to detail.
• Must be computer literate; knowledge of MICROS/POS advantageous.

Responsibilities

• Oversee regional training for allocated Pedros stores.
• Train, coach and upskill trainees and new employees.
• Lead large-scale training rollouts and influence leadership to uphold SOPs.
• Maintain attendance/training records and monitor trainee performance.
• Prepare and deliver presentations on training modules and SOPs.
• Support new store openings with mentoring and coaching.

Skills

Restaurant & fast-food service

Verbal & written communication

Organisational & time management

Attention to detail

Report writing

MICROS & POS knowledge

Own vehicle & mobile phone

Job description

The Manager Trainer will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves training and coaching ensuring that the Standard Operating Procedures maintained. To optimize training efficiency, lead large-scale rollouts, and influence restaurant leadership to improve operational standard

Duties And Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP’s
• Take charge of GP & GRV training/ trouble shooting for new & existing stores.
• Multi-store Training & leadership, Program design & Innovation, Practical Assessments, Mentorship, Coaching Peers, Training Newly Hired Managers/Internal Development Candidates, Sign Off Managers and Support new store openings

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 -5 years related experience required
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• MIcros and POS knowledge would be advantageous
• Must have own reliable vehicle & mobile phone