Manager, Content Operations

Jobspage; Durban; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Jobspage is seeking an experienced Project Manager to lead content operations and client portal management for our ESG-focused clients. You will oversee marketing automations and guide projects from initiation to delivery, ensuring a seamless client experience within the portal.

You will collaborate with content creators, designers, and digital marketing specialists to optimize workflows, resolve platform issues, and implement new features that improve portal functionality and efficiency.

Qualifications

• Minimum 2 years of project management experience with SuiteDash, Intercom and Shopify.
• Experience in a digital agency environment preferred.
• Excellent communication and customer-centric mindset.
• Ability to resolve technical issues related to platform management.
• Proactive, independent worker.

Responsibilities

• Manage automated order creation and updates in the client portal upon service purchase.
• Monitor ongoing projects, ensuring deadline adherence and high-quality work.
• Serve as the primary contact for client inquiries related to project progress and portal access.
• Collaborate with content creators, designers, and digital marketing specialists for smooth project execution.
• Optimize and improve the client portal experience, addressing technical issues and incorporating feedback.
• Continuously explore new features and integrations to enhance portal functionality and efficiency.

Skills

Communication

Interpersonal skills

Customer focus

Tools

SuiteDash

Intercom

Shopify

Job description

We're seeking an experienced Project Manager with expertise in content operations and client portal management. The ideal candidate will have a solid background in overseeing marketing automations, ensuring a seamless and efficient experience for clients throughout the project lifecycle.

Key Responsibilities:

• Manage automated order creation and updates in the client portal upon service purchase.
• Monitor ongoing projects, ensuring deadline adherence and high-quality work.
• Serve as the primary contact for client inquiries related to project progress and portal access.
• Collaborate with content creators, designers, and digital marketing specialists for smooth project execution.
• Optimize and improve the client portal experience, addressing technical issues and incorporating feedback.
• Continuously explore new features and integrations to enhance portal functionality and efficiency.

Requirements:

• Minimum 2 years of project management experience, focusing on SuiteDash, Intercom, and Shopify platforms.
• Digital agency experience preferred.
• Excellent communication and interpersonal skills; customer-centric mindset.
• Demonstrated experience in resolving technical issues related to platform management and automation.
• Proactive self-starter with the ability to work independently.

At our startup, we are committed to fostering an inclusive and diverse work environment. As an equal opportunity employer, we welcome and encourage candidates from all backgrounds, cultures, and perspectives to join our team. By embracing diversity, we believe it strengthens our organization, drives innovation, and enables us to better serve our clients in the ESG and sustainability sectors.

Join our growing team and help us deliver exceptional digital marketing services to clients in the ESG and sustainability sectors.