Marketing Operations Manager | Digital Agency

Sprout Media Lab, LLC; South Africa; Teletrabalho; ZAR 600 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Sprout Media Lab, LLC is seeking a Marketing Operations Manager to be the operational backbone of the agency. You will optimize workflows, standardize processes, and ensure client delivery runs efficiently while reporting to the CEO.

The ideal candidate has 3–5 years in marketing operations within a digital agency, strong ClickUp and SEO/content strategy expertise, and excellent English communication. This is a full-time remote role offering 40 hours per week.

Qualificações

• 3–5 years of marketing operations experience in a digital marketing agency
• Strong project management and ClickUp capabilities
• SEO and content strategy expertise
• Excellent verbal and written English communication

Responsabilidades

• Oversee day-to-day operations of the marketing fulfillment team
• Own and optimize project management processes in ClickUp
• Coordinate delivery of SEO, content, PPC, and WordPress work
• Provide guidance on SEO and content initiatives
• Lead and coach the fulfillment team with KPIs
• Develop SOPs, templates, and scalable processes
• Maintain dashboards tracking utilization, capacity, and performance
• Coordinate with strategy, client success, and fulfillment teams

Conhecimentos

Marketing operations

Project management

SEO

Content strategy

Communication skills

EOS familiarity

Attention to detail

Ferramentas

ClickUp

Descrição da oferta de emprego

Sprout Media Lab, is a digital marketing agency specializing in SEO, AI SEO (AEO/GEO), Google Ads, WordPress websites, Local SEO, content marketing, and lead generation for service-based businesses throughout North America.

Position Summary

The Marketing Operations Manager is the operational backbone of Sprout. We're looking for someone who loves bringing order to complexity and enjoys making an entire organization run more efficiently.

This position is responsible for ensuring our marketing systems, projects, workflows, reporting, quality assurance, and client delivery processes operate efficiently and consistently.

The right person is equal parts:

• Project Manager
• Operations Manager
• Process Builder
• Team Coach
• Quality Assurance Manager

They will work directly with the CEO to improve client fulfillment execution.

Core Responsibilities

Agency Operations & Workflow Management

Oversee the day-to-day operations of our digital marketing fulfillment team. Continuously evaluate and improve workflows, standardize processes, eliminate bottlenecks, and manage team capacity and resource allocation.

Project Management

Own and oversee our project management processes within ClickUp, ensuring projects, recurring client deliverables, priorities, assignments, and deadlines are built out, clearly organized and maintained. Monitor project progress, identify potential delays or risks, prioritize workloads, and proactively resolve issues that could impact productivity or client delivery.

Digital Marketing Production & Delivery

Coordinate the timely and accurate delivery of digital marketing services across SEO, AI SEO, GEO/AEO, PPC, WordPress website development, content marketing, Google Business Profile management, and citation building. Work closely with our specialists to ensure strategies are translated into clearly defined projects, tasks, deadlines, and deliverables.

Provide strategic oversight and guidance for SEO and content initiatives, helping ensure keyword research, on-page optimization, local SEO, content development, internal linking, technical improvements, and emerging AI search strategies align with client objectives. The Marketing Operations Manager should have enough hands-on SEO and content strategy experience to evaluate work, identify opportunities, and provide meaningful direction to the SEO team.

Team Leadership & Accountability

Manage and support members of the marketing fulfillment team through regular check-ins, workload management, coaching, KPI tracking, and clear performance expectations.

Quality Assurance

Help maintain a high standard of quality across client deliverables by overseeing QA processes for websites, SEO work, reports, PPC campaigns, landing pages, content, and technical implementations. Ensure work is accurate, complete, aligned with strategy, and ready for client delivery.

Process Improvement & SOP Development

Build a more scalable and efficient agency by documenting and improving SOPs, creating repeatable templates, identifying recurring operational problems, improving automations, reducing unnecessary manual work, and implementing systems that make it easier for the team to consistently deliver great work.

Reporting & Operational Visibility

Maintain clear operational dashboards and scorecards that give leadership visibility into team utilization, capacity, productivity, project performance, and other key operational metrics. Use this information to identify trends, surface issues early, and recommend improvements.

Cross-Functional Coordination

Serve as the central point of coordination between strategy, client success, and the fulfillment team. Ensure priorities are clearly communicated, responsibilities are understood, and the appropriate team members have the information and resources needed to execute effectively.

Qualifications

• 3-5 years marketing operations experience in a digital marketing agency required
• Project Management and advanced ClickUp skills required
• SEO and content strategy expertise required
• Excellent verbal and written English communication skills
• Entrepreneurial Operating System (EOS) familiarity a plus
• Detail oriented and highly organized
• Excellent problem solving skills

Employment

• Full-Time
• Permanent
• Remote
• 40 hours/week