Management Consultant - Customer Experience Strategy

Placements24; Gqeberha; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Remote-first work

Competitive salary

Diverse CX projects

Flexible hours

Health and wellness

Job summary

Placements24 is seeking an innovative Management Consultant focused on Customer Experience (CX) strategy to join their remote-first team, serving clients across Port Elizabeth and beyond. You will help businesses understand and improve customer journeys, boost loyalty, and drive revenue through exceptional experiences.

You will leverage customer insights, design thinking, and digital technologies to create compelling CX strategies, working with cross-functional teams and presenting findings

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or a related field; Master's degree preferred.
• Minimum of 4 years of experience in customer experience strategy, marketing, or UX consulting.
• Proven ability to translate customer insights into actionable strategies and business recommendations.
• Strong understanding of digital marketing, CRM systems, and customer analytics tools.
• Excellent qualitative and quantitative research skills, including survey design and analysis.
• Outstanding communication and presentation skills, comfortable presenting to clients remotely and in person when needed for project requirements in Port Elizabeth.

Responsibilities

• Conduct customer journey mapping and analysis to identify pain points and opportunities for enhancement.
• Develop and implement data-driven customer experience strategies that align with business objectives.
• Advise clients on best practices for customer service, digital engagement, and personalization.
• Design and oversee the implementation of customer feedback mechanisms and loyalty programs.
• Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.
• Analyze market trends and competitor strategies to inform CX recommendations for clients.

Skills

Customer journey mapping

Data-driven CX strategies

CRM systems

Customer analytics tools

Survey design and analysis

Education

Bachelor's degree in Marketing/Business/Psychology

Master's degree preferred

Tools

CRM platforms

Data analytics tools

Job description

About the Role

Our client is seeking an innovative Management Consultant focused on Customer Experience (CX) strategy to join their team remotely, serving clients across Port Elizabeth and beyond. This role is crucial for helping businesses understand and improve their customer journeys, enhance customer loyalty, and drive revenue growth through exceptional experiences. You will leverage customer insights, design thinking principles, and digital technologies to create compelling CX strategies. This is an exciting opportunity for a creative and analytical individual to shape how companies interact with their customers in the modern marketplace, working within a progressive and remote-first environment.

Key Responsibilities

• Conduct customer journey mapping and analysis to identify pain points and opportunities for enhancement.
• Develop and implement data-driven customer experience strategies that align with business objectives.
• Advise clients on best practices for customer service, digital engagement, and personalization.
• Design and oversee the implementation of customer feedback mechanisms and loyalty programs.
• Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.
• Analyze market trends and competitor strategies to inform CX recommendations for clients.

Requirements

• Bachelor's degree in Marketing, Business, Psychology, or a related field; Master's degree is preferred.
• Minimum of 4 years of experience in customer experience strategy, marketing, or user experience (UX) consulting.
• Proven ability to translate customer insights into actionable strategies and business recommendations.
• Strong understanding of digital marketing, CRM systems, and customer analytics tools.
• Excellent qualitative and quantitative research skills, including survey design and analysis.
• Outstanding communication and presentation skills, comfortable presenting to clients remotely and in person when needed for project requirements in Port Elizabeth.

Benefits

• Competitive salary and remote work benefits.
• Opportunity to work on diverse and impactful CX projects.
• Flexible working hours and location autonomy.
• Comprehensive health and wellness support.
• Continuous professional development and training in CX best practices.