Management Consultant - Customer Experience

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and performance

Full remote work flexibility

Health and wellness benefits

Advanced CX training

Collaborative virtual team

Job summary

Placements24 is seeking a talented Management Consultant focused on Customer Experience (CX) to join our innovative team, offering a flexible remote work arrangement. You will help organizations enhance their customer journeys, improve satisfaction, and drive loyalty through strategic CX initiatives.

This role requires deep understanding of customer behavior, digital engagement, and service design, with the ability to translate insights into actionable strategies for clients across sectors.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or related field.
• Minimum of 4 years of experience in customer experience strategy, service design, or marketing consulting.
• Proven expertise in customer journey mapping, user research, and CX best practices.
• Strong understanding of digital channels and their role in customer engagement.
• Excellent communication and stakeholder management skills, with experience working remotely.

Responsibilities

• Assess current customer experience strategies and identify opportunities for enhancement.
• Design and implement customer-centric strategies, including journey mapping and service blueprinting.
• Advise clients on leveraging technology and data to personalize customer interactions.
• Develop and manage key performance indicators to measure the success of CX initiatives.
• Collaborate with clients to foster a customer-focused culture throughout their organization.

Skills

CX strategy

Journey mapping

User research

Digital engagement

Education

Bachelor's degree

Job description

About the Role

Our client is seeking a talented Management Consultant focused on Customer Experience (CX) to join their innovative team, offering a flexible remote work arrangement. You will be pivotal in helping organizations enhance their customer journeys, improve satisfaction, and drive loyalty through strategic CX initiatives. This role requires a deep understanding of customer behavior, digital engagement, and service design, with the ability to translate insights into actionable strategies for clients across various sectors. Ideal for consultants passionate about creating exceptional customer interactions.

Key Responsibilities

• Assess current customer experience strategies and identify opportunities for enhancement.
• Design and implement customer-centric strategies, including journey mapping and service blueprinting.
• Advise clients on leveraging technology and data to personalize customer interactions.
• Develop and manage key performance indicators to measure the success of CX initiatives.
• Collaborate with clients to foster a customer-focused culture throughout their organization.

Requirements

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• Minimum of 4 years of experience in customer experience strategy, service design, or marketing consulting.
• Proven expertise in customer journey mapping, user research, and CX best practices.
• Strong understanding of digital channels and their role in customer engagement.
• Excellent communication and stakeholder management skills, with experience working remotely.

Benefits

• Competitive salary and performance incentives.
• Full remote work flexibility, enabling a strong work-life integration.
• Comprehensive health and wellness benefits.
• Opportunities for advanced training in CX best practices and methodologies.
• Engaging and collaborative virtual team environment.