Managed Services Network Engineer (L2)

Sabenza IT & Recruitment; Eersterivier; Vor Ort; ZAR 420.000 - 660.000; Vollzeit

Zusammenfassung

Sabenza IT & Recruitment is seeking a Networking Managed Services Engineer (L2) to lead proactive monitoring, incident resolution, and SLA adherence for client environments. You will implement security measures, document networks, and support change management while working with SD-WAN technologies and Cisco/Meraki/Aruba devices.

Ideal candidates have strong customer service skills, the ability to work independently, and experience deploying network systems.

Qualifikationen

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).
• Experience with network security and incident response preferred.
• CCNA Enterprise.
• CCNP Enterprise - advantageous.
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - advantageous
• Certified Wireless Network Expert (CWNE) – advantageous
• Palo Alto Networks Certified Network Security Administrator (required)

Aufgaben

• Proactively monitors the work the ticketing queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioural skills.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Kenntnisse

Ansible

Python

Firewalls

Networking tools

Linux shell

SD-WAN

Palo Alto

Cisco

Meraki

Aruba

OSPF

EIGRP

IP addressing

Subnetting

SNMP

CAB processes

Ausbildung

Diploma/degree in IT/Computing

CCNA Enterprise

CCNP Enterprise

ITILv4 Foundation

CWNP

CWNE

Palo Alto Networks Certified Network Security Administrator

Tools

LogicMonitor

SolarWinds

ServiceNow

Remedy

Palo Alto

Cisco

Meraki

Aruba

Jobbeschreibung

Sabenza IT & Recruitment is seeking a Networking Managed Services Engineer (L2) to lead proactive monitoring, incident resolution, and SLA adherence for client environments. You will implement security measures, document networks, and support change management while working with SD-WAN technologies and Cisco/Meraki/Aruba devices.

Ideal candidates have strong customer service skills, the ability to work independently, and experience deploying network systems.