Maintenance Officer: Facilities Services

Old Mutual Insure Limited; Johannesburg; Presencial; ZAR 200.000 - 360.000; Jornada completa

Descripción de la vacante

Old Mutual Insure Limited is seeking a Facilities & Maintenance professional to provide cost-efficient building upkeep and a customer-centric service. You will ensure essential systems operate reliably, maintain furnishings, and support evacuation procedures while aligning with corporate governance and procurement processes.

You will work to develop strong relationships with internal and external stakeholders, monitor stock levels, and continuously improve service delivery to meet SLA targets

Formación

• Knowledge of reception services.
• Artisan qualifications an advantage.
• Grade 12 and 2 years’ experience in building maintenance.
• Matriculation Certificate and NQF Level 2/3

Responsabilidades

• Deliver a cost-efficient building maintenance service with a safe, healthy workplace.
• Develop and maintain stakeholder relationships and manage SLAs.
• Ensure operating status of systems (air-conditioning, pumps, generator, lifts, electrical rooms).
• Attend to general maintenance like furniture, lights, carpets, blinds per SLA.
• Inform supervisor about workshop stock levels and assist evacuation procedures.
• Collaborate with Facilities & Corporate Procurement to meet service levels.

Conocimientos

Reception services knowledge

Client management

Computer literacy

Educación

Grade 12 / Matric

NQF Level 2 & 3

Descripción del empleo

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide cost efficient and effective building maintenance whilst providing a customer centric service to the department and the organisation to ensure that the building operate effectively.

Responsibilities

• Effectively delivering a building maintenance service in an efficient manner and ensuring that a safe and healthy workplace is provided
• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained, and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels
• Assist with evacuation procedures and to ensure that signage comply with regulations
• Ensure that meeting rooms are prepared as required
• Resolve logged calls timeously and ensure that calls are closed.
• Continuous improvement to ensure effective service
• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues
• Service delivery to ensure customer satisfaction
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalation customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Cost control and governance adherence
• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.
• Quality people practice
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

Minimum Requirements

• Knowledge of reception services. Artisan qualifications an advantage Grade 12 2 years’ experience in building maintenance.
• Skills Action Planning, Client Management, Computer Literacy, Customer Satisfaction, Customer Service, Database Administration, Desktop Publishing (DTP), Executing Plans, Maintenance Services, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling Competencies Collaborates Communicates Effectively Demonstrates Self-Awareness Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Organizational Savvy Education Matriculation Certificate (Matric) (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Recruitment Process

TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.

Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.

Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification. Final Feedback.

All About OMI

All About OMI: https://www.oldmutual.co.za/about/old-mutual-insure/

Closing Date

Closing Date 29 October 2026 , 23:59

The Old Mutual Story

The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.