Luxury Safari Reservations Specialist

Kontak; Rosebank; Sur place; ZAR 180 000 - 320 000; Plein temps

Résumé du poste

Kontak seeks two personable Reservations Agents to join our luxury hospitality team in Rosebank. You will handle inquiries, tailor itineraries, and manage bookings to create memorable guest experiences from the first contact.

You will use systems like ResRequest, PANStrat, or Opera, coordinating with various departments to ensure accurate, timely reservations while maintaining high standards of service. Prior hospitality knowledge and excellent English communication are essential.

Qualifications

• 2–3 years’ experience in a reservations role, preferably luxury hospitality, lodges or safari industry.
• Excellent written and verbal communication in English; additional languages are an advantage.
• Strong organisational skills and attention to detail, with the ability to manage multiple bookings and deadlines.
• Understanding of travel trade and international tourism market is beneficial.

Responsabilités

• Respond to reservation enquiries by phone, email and online booking platforms with prompt, professional, and personalised assistance.
• Manage the full booking process from initial enquiry and itinerary preparation through to confirmation and pre-arrival arrangements.
• Maintain accurate guest records and booking information in the systems.
• Liaise with travel agents, tour operators and direct guests to support repeat business and partnerships.
• Coordinate with front office, operations, sales and finance teams to ensure guest arrangements are seamless.
• Identify opportunities to enhance guest experiences and revenue through lodge activities and transfers.
• Process amendments, cancellations and special requests, communicating clearly with all parties.
• Monitor deposits, invoicing and payments in line with company policies.
• Stay updated on seasonal offers, conservation initiatives and operational developments.

Connaissances

Customer service

Communication skills

Attention to detail

Organisational skills

Multi-tasking

Outils

ResRequest

PANStrat

Opera

Description du poste

Kontak seeks two personable Reservations Agents to join our luxury hospitality team in Rosebank. You will handle inquiries, tailor itineraries, and manage bookings to create memorable guest experiences from the first contact.

You will use systems like ResRequest, PANStrat, or Opera, coordinating with various departments to ensure accurate, timely reservations while maintaining high standards of service. Prior hospitality knowledge and excellent English communication are essential.