Luxury Retail Store Manager — Clienteling & Growth

Sandi Crowther Recruitment; Wes-Kaap; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Sandi Crowther Recruitment is seeking an accomplished Retail Store Manager to lead a premium retail team in the Wes-Kaap region. You will manage rosters, training, performance, and recruitment while driving daily store operations and standards.

The role emphasizes clienteling with VIP clients, stock control, reporting, and collaboration with partners to boost sales, conversions and store traffic.

Qualifications

• 5 years of retail management experience including store leadership.
• Premium or luxury retail exposure preferred.
• Proven ability to drive sales via team leadership and clienteling.
• Strong staff management, recruitment and performance coaching.
• Excellent English communication and organisational skills.

Responsibilities

• Lead, coach and manage the retail team, including rosters, performance, training and recruitment.
• Take ownership of daily store operations, security, housekeeping and operational standards.
• Drive daily, weekly and monthly sales performance and improve conversion, average spend and repeat business.
• Build strong relationships with VIP clients and develop effective clienteling and follow-up.
• Oversee stock receiving, replenishment, stock counts and inventory accuracy.
• Manage daily administration, cash controls, banking, reporting and store expenses.
• Resolve customer, staffing and operational issues efficiently and professionally.
• Develop relationships with hotels, concierges, guest houses, tour operators and local businesses to increase store traffic.
• Coordinate store events, launches and collaborations, ensuring smooth execution and effective customer follow-up.
• Provide relevant sales, customer and operational insights while supporting the owner's creative and merchandising direction.

Skills

Retail management

Team leadership

Customer relationship

Training & recruitment

Stock control

Excel

English proficiency

Tools

Excel

Retail systems

Job description

Sandi Crowther Recruitment is seeking an accomplished Retail Store Manager to lead a premium retail team in the Wes-Kaap region. You will manage rosters, training, performance, and recruitment while driving daily store operations and standards.

The role emphasizes clienteling with VIP clients, stock control, reporting, and collaboration with partners to boost sales, conversions and store traffic.