Luxury Retail Store Manager — Growth & VIP Experience

University of Fort Hare; Cape Town; On-site; ZAR 279,000 - 391,000; Full time

Job summary

University of Fort Hare in Cape Town’s Southern Suburbs is seeking an experienced Store Manager with a proven track record in retail leadership. You will drive daily operations, coach the team, and own sales performance while delivering exceptional customer experiences in a premium retail setting.

The role emphasizes team management, stock control, and strong client development to grow store traffic and referrals. Own transport and a keen commercial mindset are essential.

Qualifications

• Minimum 5 years’ retail management experience.
• Premium / luxury retail or design-led environment preferred.
• Excellent spoken and written English.
• Own transport essential; valid driver’s licence advantageous.

Responsibilities

• Lead, coach and manage the retail team, including rosters and recruitment.
• Own daily store operations, security, housekeeping and standards.
• Drive sales and improve conversion, average spend and repeat business.
• Develop VIP client relationships and clienteling follow-up.
• Oversee stock reception, replenishment and inventory accuracy.
• Manage daily administration, cash controls and store expenses.
• Coordinate store events and collaborations with the owner’s direction.

Skills

Retail management

Microsoft Excel

Team leadership

VIP clienteling

Customer experience

Tools

Microsoft Excel

Job description

University of Fort Hare in Cape Town’s Southern Suburbs is seeking an experienced Store Manager with a proven track record in retail leadership. You will drive daily operations, coach the team, and own sales performance while delivering exceptional customer experiences in a premium retail setting.

The role emphasizes team management, stock control, and strong client development to grow store traffic and referrals. Own transport and a keen commercial mindset are essential.