Luxury Retail Store Leader

CaRRoL BoYeS; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Carrol Boyes is seeking a Store Manager in Johannesburg to lead a premium retail operation, drive sales, and deliver exceptional customer experiences aligned with the brand. You will manage people, stock, and daily operations while upholding luxury standards.

Ideal candidates have strong leadership, a track record in retail management, and a passion for delivering outstanding service. This role demands strategic planning, team development, and adherence to brand policies.

Qualifications

• Matric/Grade 12 minimum requirement.
• Additional qualification an advantage.
• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees and be an effective salesperson.
• Strong customer service, stock management and communication skills.
• Luxury brands experience an advantage.

Responsibilities

• Drive store sales to achieve and exceed set targets.
• Lead by example on the sales floor, engaging customers and closing sales.
• Analyse sales reports, trends, and KPIs to identify opportunities for growth.
• Implement promotional activities and visual merchandising standards in line with brand guidelines.
• Ensure delivery of exceptional, consistent customer service always.
• Resolve customer queries and complaints professionally and timeously.
• Maintain strong floor presence to drive engagement and service standards.
• Recruit, onboard, train, and develop store staff.
• Create and manage staff schedules to ensure optimal coverage.
• Motivate, coach, and manage performance of the team.
• Conduct performance discussions and implement corrective action where required.
• Ensure adherence to company disciplinary, attendance, and HR policies.
• Oversee daily store operations, including opening and closing procedures.
• Ensure accurate cash handling, banking, and reconciliation.
• Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.
• Ensure compliance with health, safety, and security requirements.
• Manage stock levels to ensure availability while minimising overstock.
• Investigate and resolve stock discrepancies.
• Ensure correct processing of transfers, deliveries, and customer orders.
• Complete daily, weekly, and monthly reports accurately and on time.
• Communicate operational challenges and performance updates to management.
• Maintain accurate records in line with company procedures.

Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Education

Matric/Grade 12

Job description

Carrol Boyes is seeking a Store Manager in Johannesburg to lead a premium retail operation, drive sales, and deliver exceptional customer experiences aligned with the brand. You will manage people, stock, and daily operations while upholding luxury standards.

Ideal candidates have strong leadership, a track record in retail management, and a passion for delivering outstanding service. This role demands strategic planning, team development, and adherence to brand policies.