Luxury Reservations Specialist — Guest Experience

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Cape Grace, A Fairmont Managed Hotel in Cape Town, is seeking a Reservations Agent to handle bookings and guest services with precision and care.

You will respond to enquiries, quote rates, and coordinate with multiple departments to ensure memorable stays. Proficiency in Opera PMS, MS Office, and TARS is preferred, with strong English communication and a customer-centric approach. Shift work is required.

Qualifications

• Grade 12 or equivalent.
• Hospitality management qualification is a strong recommendation.
• Previous experience in customer service is advantageous.
• Proficiency in English (verbal, written, reading).
• Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.

Responsibilities

• Sell rooms and services for Cape Grace, A Fairmont Managed Hotel.
• Respond to enquiries by phone, email about hotel products and services.
• Determine guest needs and quote appropriate room and rate.
• Book reservations with accurate information to exceed guest expectations.
• Arrange accommodation, requests and activity requirements for leisure, corporate and wholesaler guests.
• Understand Groups including cut off dates, blocking and booking policies.
• Coordinate with other departments to ensure guest service satisfaction.
• Maintain knowledge of facilities, hours, and services for inquiries.
• Assist Reservations Manager with administration and upcoming projects.
• Other duties as assigned.

Skills

Sales skills

Communication skills

Numerical skills

Interpersonal skills

English proficiency

Education

Grade 12

Hospitality management qualification

Tools

Opera PMS

Microsoft Office

TARS

Job description

Cape Grace, A Fairmont Managed Hotel in Cape Town, is seeking a Reservations Agent to handle bookings and guest services with precision and care.

You will respond to enquiries, quote rates, and coordinate with multiple departments to ensure memorable stays. Proficiency in Opera PMS, MS Office, and TARS is preferred, with strong English communication and a customer-centric approach. Shift work is required.