Luxury Reservations Specialist – Cape Town

Zohorecruit; Cape Town; On-site; ZAR 223,000 - 246,000; Full time

Benefits offered by this job

Incentive after 6 months

Job summary

Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton, Cape Town. This fast-paced role suits a detail-oriented, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency and warmth.

The ideal candidate has previous reservations experience in luxury lodges or hotels, strong IT skills with reservations systems and MS Office, excellent written and

Qualifications

• Previous reservations experience within luxury hospitality, lodges, or hotels essential.
• Strong computer literacy and confidence using reservations systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Highly organised, deadline-driven, and accurate under pressure.
• Team player with a positive, solutions-driven attitude.

Responsibilities

• Handle reservations from enquiry to confirmation, including amendments and cancellations.
• Respond professionally to client and agent enquiries via email and phone.
• Capture bookings accurately and maintain detailed guest and agent records.
• Generate quotes and confirmations, ensuring correct rates and inclusions.
• Coordinate special requests, guest preferences, and operational notes.
• Liaise with lodge teams and internal departments to ensure smooth booking flow.
• Maintain high attention to detail in all documentation and guest communication.
• Support reporting, filing, and general reservations administration.

Skills

Reservations systems

Microsoft Office

Written communication

Verbal communication

Attention to detail

Organised

Team player

Tools

Reservations software

Microsoft Office

Job description

Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton, Cape Town. This fast-paced role suits a detail-oriented, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency and warmth.

The ideal candidate has previous reservations experience in luxury lodges or hotels, strong IT skills with reservations systems and MS Office, excellent written and