Luxury Reservations & Guest Services Specialist

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Delaire Graff Estate is seeking a Reservationsist to manage bookings and enquiries, delivering courteous service in line with brand standards. The role requires handling calls and emails, updating the PMS, and maintaining accurate guest records while driving revenue through upselling.

Availability for rotational shifts including weekends is expected. Fluent English and luxury hospitality experience preferred.

Qualifications

• Grade 12 (Matric) and a hospitality-related diploma preferred.
• Experience in reservations, preferably in luxury hospitality.
• Proficient with PMS systems and OTAs.

Responsibilities

• Handle all reservation enquiries via calls and emails promptly.
• Process and administer reservations, manage provisional bookings, update the PMS.
• Ensure rates, deposits, guest details and special requests are accurate; maintain records and guest histories.
• Monitor arrivals and confirmations; maximize revenue through upselling while adhering to policies.
• Communicate guest and booking information to Operations, Sales and Front Office.
• Identify potential sales leads and assist with pre-bookings of facilities.

Skills

Customer service

Sales skills

Communication skills

Organisational skills

Attention to detail

English fluency

Education

Grade 12 (Matric)

Hospitality/travel/tourism diploma

Tools

PMS software

OTA knowledge

Job description

Delaire Graff Estate is seeking a Reservationsist to manage bookings and enquiries, delivering courteous service in line with brand standards. The role requires handling calls and emails, updating the PMS, and maintaining accurate guest records while driving revenue through upselling.

Availability for rotational shifts including weekends is expected. Fluent English and luxury hospitality experience preferred.