Luxury Lodge Operations Manager | Live-in

HotelJobs; Makhanda; On-site; ZAR 228,000 - 308,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment seeks an experienced Lodge Manager for a prestigious luxury private game reserve in Grahamstown, Eastern Cape. You will oversee daily lodge operations, drive guest satisfaction, and lead a high-performing team to maintain exceptional standards.

The role requires hands-on leadership, remote environment adaptability, and a passion for luxury hospitality. Live-in accommodation is provided as part of the package.

Qualifications

• Previous lodge management or senior hospitality management experience.
• Experience within a luxury lodge, safari or game reserve environment is highly advantageous.
• Strong leadership and team management abilities.

Responsibilities

• Oversee the daily operations of the lodge and ensure smooth coordination between all departments.
• Maintain exceptional standards of guest service, hospitality and overall presentation.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Ensure operational procedures, service standards and lodge policies are consistently followed.
• Manage guest relations and handle queries or concerns professionally and efficiently.
• Assist with staff scheduling, training and performance management.
• Monitor stock levels, ordering and general lodge requirements.
• Work closely with management to ensure operational and financial targets are achieved.
• Maintain strong communication with suppliers, staff and relevant stakeholders.
• Ensure the lodge remains well maintained, presented and fully operational at all times.
• Take a hands-on approach to daily running of the property and support the team wherever required.

Skills

Lodge management

Hospitality leadership

Guest relations

Operations management

Job description

Kendrick Recruitment seeks an experienced Lodge Manager for a prestigious luxury private game reserve in Grahamstown, Eastern Cape. You will oversee daily lodge operations, drive guest satisfaction, and lead a high-performing team to maintain exceptional standards.

The role requires hands-on leadership, remote environment adaptability, and a passion for luxury hospitality. Live-in accommodation is provided as part of the package.