Lodge Manager

Kendrick Recruitment; Willowmore; On-site; ZAR 3,125,000 - 3,571,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Lodge Manager for a prestigious luxury private game reserve near Grahamstown, Eastern Cape. You will oversee daily lodge operations, ensuring exceptional guest experiences and high standards across all departments.

We value hands-on leaders who can motivate staff, maintain meticulous attention to detail, and drive performance in a remote, high-end hospitality setting. Salary is quoted as monthly and reflects the premium nature of the role.

Qualifications

• Previous lodge management or senior hospitality management experience.
• Excellent guest relations and communication skills.
• Strong leadership and team management abilities.
• Highly organised with strong attention to detail.
• Hands-on, flexible and solutions-driven approach.
• Professional presentation and a genuine passion for luxury hospitality.

Responsibilities

• Oversee the daily operations of the lodge and ensure smooth coordination between all departments.
• Maintain exceptional standards of guest service, hospitality and overall presentation.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Ensure operational procedures, service standards and lodge policies are consistently followed.
• Manage guest relations and handle any queries or concerns professionally and efficiently.
• Assist with staff scheduling, training and performance management.
• Monitor stock levels, ordering and general lodge requirements.
• Work closely with management to ensure operational and financial targets are achieved.
• Maintain strong communication with suppliers, staff and relevant stakeholders.
• Ensure the lodge remains well maintained, presented and fully operational at all times.
• Take a hands-on approach to the daily running of the property and support the team wherever required.

Skills

Leadership

Guest relations

Team management

Operations

Communication

Attention to detail

Job description

Lodge Manager – Luxury Private Game Reserve – Grahamstown, Eastern Cape

Kendrick Recruitment is currently seeking an experienced and capable Lodge Manager to join a prestigious luxury private game reserve in Grahamstown, Eastern Cape. This is an excellent opportunity for a hands-on hospitality professional who is passionate about delivering exceptional guest experiences while maintaining high operational standards.

The successful candidate will be responsible for overseeing the day-to-day operations of the lodge, ensuring that all departments work cohesively and that guests receive consistently high levels of service.

Key responsibilities:

• Oversee the daily operations of the lodge and ensure smooth coordination between all departments.
• Maintain exceptional standards of guest service, hospitality and overall presentation.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Ensure operational procedures, service standards and lodge policies are consistently followed.
• Manage guest relations and handle any queries or concerns professionally and efficiently.
• Assist with staff scheduling, training and performance management.
• Monitor stock levels, ordering and general lodge requirements.
• Work closely with management to ensure operational and financial targets are achieved.
• Maintain strong communication with suppliers, staff and relevant stakeholders.
• Ensure the lodge remains well maintained, presented and fully operational at all times.
• Take a hands-on approach to the daily running of the property and support the team wherever required.

Requirements:

• Previous lodge management or senior hospitality management experience.
• Experience within a luxury lodge, safari or game reserve environment will be highly advantageous.
• Strong leadership and team management abilities.
• Excellent guest relations and communication skills.
• Highly organised with strong attention to detail.
• Ability to work effectively under pressure in a remote environment.
• A hands-on, flexible and solutions-driven approach.
• Strong administrative and operational skills.
• Professional presentation and a genuine passion for luxury hospitality.
• A valid driver’s licence is advantageous.

Salary: R24,000 per month

If you are an experienced Lodge Manager seeking an exciting opportunity within a luxury pri