Luxury Lodge Manager: Elevate Guest Experience

Kendrick Recruitment; Willowmore; On-site; ZAR 3,125,000 - 3,571,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Lodge Manager for a prestigious luxury private game reserve near Grahamstown, Eastern Cape. You will oversee daily lodge operations, ensuring exceptional guest experiences and high standards across all departments.

We value hands-on leaders who can motivate staff, maintain meticulous attention to detail, and drive performance in a remote, high-end hospitality setting. Salary is quoted as monthly and reflects the premium nature of the role.

Qualifications

• Previous lodge management or senior hospitality management experience.
• Excellent guest relations and communication skills.
• Strong leadership and team management abilities.
• Highly organised with strong attention to detail.
• Hands-on, flexible and solutions-driven approach.
• Professional presentation and a genuine passion for luxury hospitality.

Responsibilities

• Oversee the daily operations of the lodge and ensure smooth coordination between all departments.
• Maintain exceptional standards of guest service, hospitality and overall presentation.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Ensure operational procedures, service standards and lodge policies are consistently followed.
• Manage guest relations and handle any queries or concerns professionally and efficiently.
• Assist with staff scheduling, training and performance management.
• Monitor stock levels, ordering and general lodge requirements.
• Work closely with management to ensure operational and financial targets are achieved.
• Maintain strong communication with suppliers, staff and relevant stakeholders.
• Ensure the lodge remains well maintained, presented and fully operational at all times.
• Take a hands-on approach to the daily running of the property and support the team wherever required.

Skills

Leadership

Guest relations

Team management

Operations

Communication

Attention to detail

Job description

Kendrick Recruitment is seeking an experienced Lodge Manager for a prestigious luxury private game reserve near Grahamstown, Eastern Cape. You will oversee daily lodge operations, ensuring exceptional guest experiences and high standards across all departments.

We value hands-on leaders who can motivate staff, maintain meticulous attention to detail, and drive performance in a remote, high-end hospitality setting. Salary is quoted as monthly and reflects the premium nature of the role.