Luxury Lodge Manager - Private Game Reserve (Live-in)

HotelJobs; South Africa; On-site; ZAR 223,000 - 335,000; Full time

Benefits offered by this job

Accommodation provided

Food allowance: R780 per month

Medical Aid: Discovery (employer ́con.

Provident Fund: included

Live-in: Accommodation provided

Rotation: 6 weeks on / 2 weeks off

Leave: Annual, Sick and FamilyRespons

Job summary

Kendrick Recruitment seeks a Lodge Manager for a luxury private game reserve in the Eastern Cape. The role centers on delivering exceptional guest experiences, leading a multi-department lodge team and maintaining high service standards.

Live-in accommodation is provided, with a 6 weeks on / 2 weeks off rotation, and a focus on family-friendly guest services. Applicants should have 5+ years in lodge management, strong F&B and housekeeping knowledge, and proficiency with ResRequest and Sage POS.

Qualifications

• Minimum 5 years' experience in a Lodge Manager role at a luxury safari lodge.
• Proven track record in guest experience delivery and personalised service at a luxury level.
• Strong staff management, training, scheduling and performance management skills.
• Experience managing across multiple lodge departments including F&B, housekeeping and guest services.
• Excellent knowledge of Food and Beverage and lodge service standards.
• Proficient in ResRequest and Sage POS - essential.
• Computer literate with strong MS Office skills, particularly Excel.
• Valid driver's licence - essential (manual vehicle driving confidence required).
• Own vehicle - preferred.
• Excellent English communication skills - written and verbal.
• Knowledge of conservation and sustainable lodge practices advantageous.
• Positive; energetic, caring and solutions-oriented personality.
• Stable work history with outstanding, contactable references.

Responsibilities

• Ensure the highest standards of personalised guest satisfaction across all touchpoints throughout each stay.
• Resolve any guest issues or concerns promptly and professionally.
• Maintain exceptional attention to detail throughout the full guest journey.
• Oversee guest experiences across accommodation, dining, activities and recreational offerings.
• Supervise; train, schedule and performance manage the lodge team across all departments.
• Foster a culture of teamwork, accountability and genuine care.
• Lead by example and maintain a positive, energetic team environment.
• Support and assist across all departments as operationally required.
• Oversee daily lodge operations across the primary eco-lodge and provide operational support to the villa and river lodge properties.
• Enforce health, safety and hygiene standards and procedures.
• Stay updated on industry trends, regulations and best practices.
• Uphold the reserve's brand values throughout.

Skills

Guest experience

Staff management

Communication

Attention to detail

Problem solving

MS Office / Excel

English proficiency

ResRequest

Sage POS

Driver's licence

Tools

ResRequest

Sage POS

MS Office (Excel)

Job description

Kendrick Recruitment seeks a Lodge Manager for a luxury private game reserve in the Eastern Cape. The role centers on delivering exceptional guest experiences, leading a multi-department lodge team and maintaining high service standards.

Live-in accommodation is provided, with a 6 weeks on / 2 weeks off rotation, and a focus on family-friendly guest services. Applicants should have 5+ years in lodge management, strong F&B and housekeeping knowledge, and proficiency with ResRequest and Sage POS.